madan rajan

team lead

About

A highly motivated and ambitious individual able to give timely and accurate, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision. Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently. Now looking forward to make a significant contribution in my position with a company that offers a genuine opportunity for progression.

Country

india

City

chennai

Industry

logistics and supply chain

Skill

customer support, accounts receivable, team management, people management, process improvement, process management, sop development, quality management, production planning, a/r collections

Experience

team lead

junior team lead

accenture

2010-3 - 2014-6 · 4 yrs 4 mos

* Allocating day to day work to the team. * Providing RCA & action plan for errors. * Rating the associates on weekly basis, based on the calls Audited. * Coaching the associates who scored least. * Training the new joiners on process. * Managing production, quality & training and sending reports on daily basis to the management. * Being a part of Appraisals & Feedback along with the Team Lead. * Managing the Process. * Reporting to AM.

soft skills and communication trainer

blue bridge resources

2008-9 - 2010-2 · 1 yr 6 mos

* Training College Students on Communication, Soft Skills, Interview Skills & Personality Development. * Trained more than 35 batches (30 in a batch). * First trainer to be on the top in the feedback forms always. * Handled communication training for the students in Deep South of Tamil Nadu. * Awarded as the "Multi-Skilled Trainer" by the organization. * Received the best trainer award for the year 2009.

technical support officer

hcl bpo

2008-2 - 2008-8 · 7 mos

* Providing Technical Support for BT Broadband (UK) - Solving queries from the customers related to internet services. Email outlook issues & configuration. Wired & wireless network configuration. Hub, switch & router installation & configuration. * Handled inbound calls solving technical queries (Broadband). * Solved queries through remote desktop. * Awarded for the best performer in the team. * Appreciated by the Chennai lead for building good rapport with the customers. * Awarded for the good communication skills by the quality lead.

senior executive

cma cgm shared service centre india

2014-8 - Present · 12 yrs 2 mos

* Took the initial transition of the process. * Managing Day to Day AR (Applications) Activities. * Responsibilities includes of Maintaining TAT, Quality & SLA. * Team Management, Resource Utilization. * Interaction with the Client on a regular basis for reviews & feedbacks. * Stabilized the Process and downloaded it to other location. * Reporting to AM.