madalena mangas

head waiter

About

My studies and training record, with an F&B Assistant Diploma, and about 5 years of work experience in the hospitality area, including progression through 4* and 5* hotels, turned me into a 100% customer oriented professional. I am positive, proactive, results-driven and have a strong background in working under high pressure, focused on exceeding costumers expectations to guarantee the clients loyalty.. Using my excellent organization, empathy, problem solving and tact skills, and taking advantage of my initiative capacity, I can provide a first class support not only to customers but also to my team. For me, things must be made the correct way at the first time, and for that, being a team player is the secret. I am now looking for new challenges and hoping to become part of a successful and productive team, in a highly ambitious working environment.

Country

united kingdom

City

london

Industry

hospitality

Skill

microsoft office, customer service, public speaking, public relations, microsoft excel, microsoft word, powerpoint, english, research, windows, outlook, teaching, html, strategic planning, editing

Experience

head waiter

valverde hotel

2015-12 - Present · 10 yrs 10 mos

empregada de balcÃ o

o castelo cidade velha faro

2012-7 - 2012-12 · 6 mos

*  Performing “mise en place” for the restaurant and for the bar *  Learning to anticipate all the guest’s needs in order to be in line with a 5 service. *  Responsible for opening the restaurant and the bar area *  Taking orders from the clients *  Acting as part of a team delivering a first class customer service, having as main goal the achievement of a 100% stunning experience to every client *  Operating the till *  Performing Inventories *  Being myself always available for the customer, acting everyday with the same team conviction that success is in people: with energy, enthusiasm and expertise, we can make that each costumer feels unique and becomes loyal, and exceeding their expectations we will achieve our success

empregada de mesa

restaurante vale d'el rei tavira

2012-2 - 2012-5 · 4 mos

*  Performing all kind of food and beverage service, including silver service *  Performing “mise en place” for the restaurant *  Learning to anticipate all the guest’s needs in order to be in line with a 5 service. *  Responsible for opening the restaurant *  Taking orders from the clients *  Acting as part of a team delivering a first class customer service, having as main goal the achievement of a 100% stunning experience to every client *  Setting up support catering for special events, such as weddings, parties or conferences