Steve MacLaughlin

Responsible for driving product vision, strategy, and execution across the business. Leading the full product lifecycle from ideation to launch and continuous improvement. Collaborating with cross-functional teams to deliver innovative, high-impact solutions that drive customer value and business growth. Transforming the company’s adoption of contemporary SaaS product management methodologies and the development of new technology solutions.

Facilitated multiple in-depth sessions with nonprofit CEOs and leaders as part of a multi-day program. New Strategies is an invitation only advanced management education program conducted by Business for Impact at Georgetown University’s McDonough School of Business. Unlike other programs for nonprofit leaders, New Strategies focuses exclusively on how to bolster and manage revenue for growth and success.

Responsible for the successful delivery of technology consulting services to nonprofit organizations. Focused on improving implementation processes and strengthening client engagement. Assisted with project scoping, estimates, and responses to technology services requests. Committed to driving change, organizational growth, and mission impact through effective use of technology solutions.

Leading product strategy, product management, experience design, engineering, and innovation to deliver next generation student information solutions to over seven million students in seven countries. Responsible for implementing product discovery, design, and delivery framework across the product portfolio. Building a team of high performing product management and product design professionals,

Leading product strategy and product management teams focused on delivering delightful and innovative fundraising and engagement solutions for global nonprofits. Building high performing teams that leverage customer discovery, design thinking, and agile techniques to deliver differentiated SaaS solutions. Accountable for $500 million in revenue across multiple product lines. Providing thought leadership and expertise on a range of social good sector and technology topics.

Drove innovation and growth across a diverse data, analytics, reporting, benchmarking, and artificial intelligence solution portfolio. Led product managers and cross functional teams focused to turn data into actionable insights. Accountable for $80 million in revenue across the business. Delivering modern software solutions across Microsoft Azure and Amazon Web Services environments. Responsible for promoting thought leadership and being a champion for data and analytics in the nonprofit sector.

Responsible for executing a product strategy for integrated analytics, data services, and software solutions. Transformed how customers leverage data to improve results. Drove innovation by focusing on valuable, usable, and feasible solutions to complex problems. Delivered $20 million in new annual recurring revenue by bringing innovative solutions to market.

Leveraged Blackbaud’s expertise, information, and technology to accelerate bringing new solutions to customers. Led an agile team from idea to launch of an innovative new solution that generated more than $30M in new annual revenue from product innovation and customer focus. Helped expand The Blackbaud Index to monitor trends across than $16 billion in fundraising revenue.

Responsible for leading how the company provides interactive solutions across multiple product lines to more than 6,000 customers and ~$50 million in annual revenue. Led a company-wide initiative that dramatically improved customer satisfaction, increased release frequency, and reduced operational costs. Helped drive to market a new payment services offering that was both differentiated and a source of revenue growth.

Engaged in developing all aspects of an Internet services practice to include sales support, solution delivery, and client management. Responsible for driving practice growth and establishing a leading presence in the market. Leveraged subject matter expertise to deliver results for high-profile clients. Responsible for consulting services revenue growth of more than $7 million.

Managed client relationships for large-scale enterprise software implementations and provided direction for consulting team members. Responsible for driving solution sales in excess of $3 million in new business.

Responsible for managing complex CRM software implementations for enterprise-level non-profit clients. Assisted in development of methodologies and processes to improve consulting deliverables and client satisfaction.

Creating curriculum and teaching a course on data, analytics, and metrics at Columbia University School of Professional Studies in the Nonprofit Management program.

NTEN is the largest membership organization of nonprofit professionals who put technology to use for their causes. NTEN aspires to a world where all nonprofit organizations use technology skillfully and confidently to meet community needs and fulfill their missions.

Utilized a strong technical understanding and well-developed project management skills to manage the activities of an internal team in the development of a Customer Relationship Management (CRM) software application for the automotive industry. Engaged with customers such as Hendrick Automotive Group, Leith Automotive, and BMW of North America.

Led a team in developing Internet-based systems for grant projects related to public accountability, decision support, and program evaluation as part of the Office of Information Management and Institutional Research. Worked with the Associate Vice Chancellor and grant project collaborators during the application design phase, managed technical staff, and contracted consultants in implementing these solutions. Responsible for the architecting, design, and usability testing of the first online accreditation Web site for a major university. Planned content management and back-office systems integration. Technology environment involved Microsoft ASP technologies, Microsoft SQL and Oracle databases, and PeopleSoft enterprise resource planning applications.

Led award winning design practice for an interactive agency that produced successful online initiatives for clients such as Eli Lilly, NCAA, Procter & Gamble, Finish Line, Dow AgroSciences, Carrier Corporation, Hillenbrand Industries, Indiana University School of Medicine, Masco Corporation, and Thomson Multimedia. Provided project management and client communication expertise for various technology initiatives. Worked closely with project teams to meet the client's objectives. Served as a subject matter expert on high-level client engagements. Developed industry position statements and white papers. Frequent print, radio, and television media source for online trends.