Mack Khairi, PMP, SMC

Directed enterprise business transformation program centered on Windows 11 deployment across 3,000+ endpoints, coordinating multi-workstream delivery (infrastructure, security, application compatibility, change management) and aligning execution with strategic enterprise architecture objectives. Owned full program lifecycle accountability including scope, schedule, budget tracking, financial forecasting, risk management, and executive reporting. Delivered 95% on-time milestone completion across 8 concurrent workstreams while maintaining <2% budget variance through disciplined forecasting and vendor performance management. Established PMO governance framework including RAID logs, decision registers, RACI matrices, and executive steering committee cadence, providing CIO and senior leadership with decision-ready insights on deployment status, security posture, and business readiness. Facilitated cross-functional workshops across IT, operations, and business units to resolve application compatibility issues, accelerate user adoption, and mitigate deployment risks. Program became template for future enterprise technology rollouts across MBLL's portfolio. Key Outcomes: Enabled seamless Windows 10 EOL transition with zero business disruption or security incidents Reduced legacy endpoint support costs by an estimated $400K annually Achieved 98% user readiness through structured change management and training programs

Led cloud-based operational platform and client portal transformation, coordinating requirements, development, testing, data migration, and release across multiple customer-facing systems. Program enabled SaaS revenue expansion by modernizing legacy infrastructure and improving customer self-service capabilities. Managed end-to-end program delivery including scope, schedule, budget tracking, and KPI management for a multi-workstream cloud migration. Delivered on-time go-live with zero data loss, migrating 500,000+ customer records and achieving 100% first-pass data validation through rigorous QA and reconciliation protocols. Implemented PMO governance practices (RAID logs, change control, status reporting cadence) that improved transparency and predictability across engineering, QA, and operations teams. Facilitated workshops to resolve data migration issues, clarify integration requirements, and align product roadmaps. Provided executive presentations summarizing migration progress, risk remediation, and business readiness, ensuring senior leadership had decision-ready insights for go/no-go decisions. Key Outcomes: Achieved 20% increase in customer portal adoption Reduced manual data processing by 35% through workflow automation Enabled platform to scale to support 3X customer growth

Directed $1.8M Microsoft Teams Voice deployment across 2,500+ clinical and administrative staff, replacing legacy telephony infrastructure and enabling unified communications platform for one of BC's largest health authorities. Delivered 85% adoption within 90 days of go-live through structured change management, role-based training programs, and 24/7 support during cutover. Achieved $250K in annual cost savings by decommissioning legacy PBX systems and negotiating favorable Microsoft licensing terms. Served as primary liaison to CIO and executive sponsors, providing steering committee updates on deployment status, user readiness, and financial performance. Implemented UAT framework that improved staff satisfaction scores by 25% through early identification and resolution of workflow gaps. Established program governance including risk/issue tracking, change control, and executive reporting cadence, ensuring transparent visibility into deployment progress and business impact. Developed and presented business case to CIO and executive sponsors justifying the $1.8M Microsoft Teams Voice investment, quantifying $250K in annual PBX decommissioning savings and projecting 3-year ROI - securing program approval and budget release. Key Outcomes: Achieved 99.8% system uptime during migration, zero critical incidents affecting patient care Improved collaboration efficiency: 30% reduction in missed calls, 40% faster inter-departmental communications Program methodology became template for future clinical platform rollouts across Fraser Health

Directed multi-client cloud migration and portal development program across healthcare provider organizations, migrating customer information systems to cloud infrastructure and building secure online portals for customer self-service access. Managed end-to-end program delivery coordinating data migration, cloud architecture, portal development, integration testing, and go-live execution. Delivered on-time migration with zero data loss, transferring 500,000+ customer records to cloud platforms while achieving 100% first-pass compliance audit results across all deployments (HIPAA, state regulatory, client security requirements). Led customer portal development that enabled online access to healthcare information, reducing call center volume by an estimated 25% and improving customer satisfaction through 24/7 self-service capabilities. Partnered with municipal and agency healthcare clients' leadership to ensure seamless adoption, providing executive steering committee updates, risk mitigation strategies, and business readiness assessments throughout migration and portal launch. Built client-facing business cases for cloud migration and portal development engagements, translating technical scope into financial impact projections (average 8% cost savings per engagement) that supported executive go/no-go decisions and contract renewals. Key Outcomes: Delivered client migrations and portal deployments on-time and under budget (average 8% cost savings per engagement) Achieved zero downtime during migration cutover, protecting critical customer access to healthcare information Enabled cloud-based customer portal adoption that reduced manual customer service requests by 30% Optimized back-end integrations (SAP) that reduced data processing time by 20%, improving operational efficiency Program methodology became template for Optum's North American healthcare cloud migration practice

Led enterprise infrastructure program portfolio across 40+ Fortune 500 customer data centers and edge locations, delivering servers, storage, firewalls, and networking solutions across complex multi-vendor environments. Built business cases for infrastructure investment decisions and maintained full accountability for scope, schedule, budget, and executive reporting across 12 concurrent programs. Managed program scope, timelines, and financials including budget tracking, forecasting, and variance analysis (<2% average variance) for complex multi-vendor infrastructure delivery portfolios. Directed deployment waves across 40+ customer data centers and edge locations. Established PMO governance framework for infrastructure delivery including issue/risk tracking, change control, and standardized executive reporting, providing CIO and VP-level stakeholders with decision-ready insights on deployment status, capacity planning, and risk posture. Facilitated customer and internal workshops to plan deployment waves, validate technical requirements, and resolve cross-functional issues and dependencies across engineering, architecture, logistics, and vendor teams. Key Outcomes: Delivered 98% on-time milestone completion across 12 concurrent infrastructure programs while maintaining under 2% average budget variance through disciplined forecasting and vendor performance management. Reduced deployment cycle time by 15% through process optimization, achieved zero critical security incidents across all infrastructure transitions, and improved customer satisfaction scores by 22% through proactive communication and structured issue resolution. Improved customer satisfaction scores by 22% through proactive communication and issue resolution

Directed network and VPN infrastructure upgrade program across 15+ BC provincial health sites during COVID-19 pandemic response, ensuring mission-critical clinical connectivity while accelerating telehealth expansion. Owned full program governance including scheduling, budget tracking, RAID management, and executive reporting to PHSA leadership throughout a zero-disruption delivery. Oversaw program management activities including scheduling, budget tracking, and KPI management related to network availability, cutover readiness, and incident reduction. Achieved 99.97% network uptime during migration, protecting critical patient care systems and telehealth services. Implemented PMO governance practices (RAID logs, implementation plans, status dashboards) to manage risk, issues, and dependencies across 15+ healthcare sites. Provided executive presentations and governance updates summarizing progress, risk posture, and service impact to PHSA leadership. Facilitated workshops with clinical, operations, and IT teams to plan migrations, clarify access requirements, and resolve environment constraints, ensuring zero disruption to patient care delivery during infrastructure transitions. Key Outcomes: Completed network upgrades 2 weeks ahead of schedule, directly enabling faster telehealth capacity expansion during peak pandemic demand. Achieved 99.97% network uptime across all cutover windows with zero patient care interruptions - protecting clinical operations across 15+ sites simultaneously. Reduced network incident volume by 35% through proactive monitoring and configuration optimization, and improved VPN capacity by 300% to support rapid remote workforce scaling.

Directed $13M annual network infrastructure planning and modernization portfolio, managing fiber optic expansion, IP backbone upgrades, cloud integration, and cybersecurity initiatives across enterprise and residential markets. Led large-scale fiber optic expansion and IP backbone upgrade programs that enhanced network coverage by 20% and improved system performance for 500,000+ end users. Delivered 98% of projects on schedule using Agile and Waterfall hybrid methodologies, maintaining superior delivery consistency across multi-year program lifecycle. Implemented cybersecurity and risk management controls to ensure compliance with regulatory frameworks (PIPEDA, CRTC, provincial telecom regulations) and protect network data integrity. Established governance practices that achieved zero security audit findings across infrastructure portfolio. Oversaw financial planning and vendor negotiations that reduced infrastructure costs by 10% ($1.3M annual savings) through strategic resource allocation, optimized equipment procurement, and improved contract terms. Coordinated with executive leadership, vendors, and cross-functional teams to align technology investments with organizational goals and digital transformation strategy. Provided executive presentations to VP and SVP leadership on program performance, capacity planning, and strategic technology roadmaps. Key Outcomes: Expanded fiber coverage to 120,000 additional premises, enabling PureFibre service revenue growth Reduced network incident volume by 18% through proactive capacity planning and infrastructure modernization Achieved <1% budget variance through disciplined forecasting and financial controls Program delivery methodology adopted across TELUS Western Region planning teams

Led fiber optic infrastructure and IT security initiatives for enterprise and residential clients, managing a $13M program portfolio focused on network expansion, cybersecurity, and cloud optimization across BC and Alberta markets. Directed large-scale IT infrastructure and network expansion projects, reducing project cycle times by 20% through efficient resource allocation, process improvement, and improved coordination between planning, design, and construction teams. Implemented risk management frameworks, ensuring compliance with industry security standards (ISO 27001 principles, NIST guidelines) and safeguarding sensitive operational data. Established security governance practices that protected network infrastructure serving 1M+ customers. Spearheaded cloud integration and digital transformation initiatives, partnering with technical teams to deploy SAP-based scheduling, inventory management, and financial systems that improved operational visibility and decision-making across network operations. Applied Agile and Waterfall methodologies across full project lifecycle, achieving 98% on-time, on-budget project delivery and exceeding client performance expectations. Maintained governance and reporting practices through JIRA, Confluence, and Microsoft Office Suite, enhancing transparency and delivery oversight. Key Outcomes: Delivered infrastructure programs supporting $50M+ in annual PureFibre revenue Reduced security incident response time by 40% through improved monitoring and governance Improved vendor performance by 25% through enhanced contract management and accountability frameworks Program management approach became standard across TELUS Infrastructure organization

Managed 10+ concurrent client implementations across carrier integration, platform configuration, and operations - achieving 100% on-time delivery and driving 15% client renewal growth. Led a $100K venue expansion program across 5 sites with zero outages, coordinating vendors, carriers, and internal technical teams end-to-end.

Directed a $30M HSPA network upgrade program for the 2010 Vancouver Olympics - one of the highest-profile telecommunications infrastructure deployments in Canadian history - managing deployment of 21Mbps 3G infrastructure across 500+ new cell sites in Eastern and Western Canada, including mission-critical venue coverage for BC Place and GM Place. Built and presented business cases for infrastructure investment decisions, coordinating multi-vendor delivery across engineering, construction, and carrier teams under hard Olympic deadline constraints. Achieved 100% on-time delivery for all Olympic venue deployments with zero service interruptions during events - protecting network reliability for a global broadcast audience. Expanded HSPA coverage to 500+ new cell sites across Eastern and Western Canada, delivered the program 5% under budget through optimized vendor management and resource allocation, and established a delivery methodology that became a reference model for subsequent large-scale national network deployments.

Supported delivery of $5M–$10M client deployment programs, coordinating site rollouts, UAT, and technical support across 10+ simultaneous implementations - achieving 100% on-time delivery. Served as primary client liaison, producing weekly executive status reports and leading debriefs that directly informed project planning and risk mitigation decisions.