mackey borg

Researched statistical information in various fields: labor, inequality, etc. Created spreadsheets, charts and tables in Excel for updated statistics. Copy-edited and proofread select chapters of the text.

* Worked in coating parking lots, breaking down cement structures, etc. * Acquired knowledge of a variety of tools and their uses * Maintained an orderly work environment

* o Received the highest number of customer kudos for 2015 among all of global Technical Support * o Took on the role of Queue Lead for the tier I team to manage and assign high-priority cases * o Wrote or edited over 30 articles on our products in the internal version of the Knowledge Base * o Wrote detailed internal notes on what I had done when transferring cases to other teams * o Acted as back-up team lead on multiple occasions when my team lead was out of the office

* o Analyzed the tax bases and histories of a variety of state tax exemptions. * o Calculated the revenue impact of tax exemptions in Excel and Word. * o Drafted revenue impact reports for the state's 2014 Tax Expenditure Budget.

Frequent and in depth work in Excel; creating spreadsheets, extracting data from spreadsheets, and graphing data from spreadsheets. Aided the organization of the Health Care Services employee manual. Summarized claims information for the Chief Medical Officer.

* o Help customers visualize their data with Tableau Desktop using accessible language and techniques for their skill level in the product * o Create sample workbooks for customers to illustrate tangible solutions and instructions * o Prioritize the most effective and most elegant solution for each customer given their goals * o Explain how customers can manage and optimize their data for analysis in Tableau Desktop * o Mentored and ramped five new hires in the Specialist role and in Tableau Desktop knowledge * o Piloted a new hybrid engineer role with four peers that moves between queues with flexibility * o Tableau Desktop Certified Professional in versions 9 & 10

Courses: Econometrics Bayesian Statistics International Economic Development Activities and Societies: Omicron Delta Epsilon, Macalester Hegemonocle (Humor Magazine), Men's Ultimate Frisbee