mackenzie utley

practice manager

About

Western Kentucky University Graduate with a major in Health Care Administration and a minor in Gerontology. Currently pursing my Masters in Business Administration with a concentration in Health Care Administration at University of Southern Indiana.

Country

united states

City

henderson

Industry

hospital & health care

Skill

customer service, microsoft office, microsoft excel, management, microsoft word, leadership, powerpoint, public speaking, research, healthcare

Experience

practice manager

methodist hospital of henderson, kentucky

2018-5 - Present · 8 yrs 5 mos

first impression specialist

graves-gilbert clinic

2016-11 - 2017-10 · 1 yr

* Establish/register patients and provide proficient customer service to patients. -Oversee Projects with Practice Manager. -Assist answering phone calls and directing them in the right direction. -Own the Process with day-to-day Registration tasks. * Trained new employees, was one of the "Lead" Receptionist. * Assisted co-workers with questions regarding registration process.

administrative intern

graves-gilbert clinic

2017-5 - 2017-8 · 4 mos

Assisted on-boarding of 4 new locations that merged with Graves Gilbert Clinic. -Worked side by side with Administrative Directors and Practice managers, who delegated day to day tasks for me. -Assisted with managerial projects that took place at each new location. -Created a billing ticket with the Billing Department Supervisor. -Assisted with coordination/organization of a Training Program for new employees. Assisted with coordination of Training Program for new employees.

office assistant

sociology department at western kentucky university

2015-1 - 2016-12 · 2 yrs

* Greeted students and guided them to the right office. * Answer phones in a proficient manner and transferring phone calls, and taking messaged when needed. * Performed clerical work for professors such as typing documents, printings, copying and faxing.

human resources assistant

graves-gilbert clinic

2017-10 - 2018-5 · 8 mos

Assisting with the day-to-day efficient operation of the HR office. -Compiling and update employee records. -Provide support to employees in various HR related topics such as Leave of Absences, Workers Compensation, and license updates.