Mac Lau

Reporting to: Country Manager/Director • Part of Fave Malaysia Management Team • Manage more than 10 Cities • Leading a team of 17 Business Development Managers • Manage the sales team and third party agent on the acquisition for each cities • Develop efficient and creative sales and marketing strategies to drive sales growth in different Cities • Conduct market research to understand competitors and market trends • Possibly dealing with some major and key merchant accounts • Collect and receive market and merchant feedback to improve and growth the cities • Work together and have a strong engagement with the team to meet the team target • Manage and oversee team’s delivery of team goal to drive execution against goal set • Check in with the team weekly to deeper understand and communicate with team member • Provide solution, experience and knowledge support to the team • Prepare and present weekly team report and sales performance to the upper management

Reporting: Head of Business Development • Promoted to become Regional sales manager in 2019 June • In charge to manage to grow and maintain East Coast Region and Negeri Sembilan • Manage the sales team and third party agent on the acquisition for each cities • Develop efficient and creative sales and marketing strategies to drive sales growth in the assigned area. • Conduct market research to understand competitors and market trends • Dealing with some major and key merchant accounts • Collect and receive market and merchant feedback to improve and growth the cities • Work together and have a strong engagement with the team to meet the team target • Manage and oversee team’s delivery of team goal to drive execution against goal set • Check in with the team weekly to deeper understand and communicate with team member • Organize and follow up day to day activities of the team member • Provide solution, experience and knowledge support to the team • Prepare and present weekly team report and sales performance to the upper management. Achievement: • Successful launched Kuantan, Kota Bahru, Kuala Terenganu in a month with more than 20 merchants per cities • Setup the entire sales team for the region • Hit 200% sales target in the first month, 120% on the following month • Become the first Regional Business Development Manager in the team

Reporting: Head of F&B • Promoted to F&B Team Lead • Building and maintaining strong professional relationship with key merchants and accounts • Consult and provide professional advice to merchants • Pitch preparation and analysis, meetings and contracting for existing and potential merchants • Collect and receive market and merchant feedback to improve the product • Research and study e-commerce and mobile payment information and share with partners • Design and negotiate deal structures and promotion that align to the need of both business partner, customer and Fave • Recruiting and interviewing new team member • Work together and have a strong engagement with the team to meet the team target • Manage and oversee team’s delivery of team goal to drive execution against goal set • Check in with the team weekly to deeper understand and communicate with team member • Organize and follow up day to day activities of the team member • Provide solution, experience and knowledge support to the team • Train and coach new or weak team member to achieve their KPI • Prepare and present weekly team report and sales performance to the upper management. Achievement: • Successfully hit RM10 million sales in Dec 2019, best month ever for the team • Continue achieving 110% over monthly sales target 5 months in row. • Handling 4 people in my team and become the first team that each of the team member hit the monthly target. • Handle and service all the local high priorities and big accounts in the company • Carrying the highest target among the team • One of the sales person to hit the million transaction in the company

Reporting: Country Manager • Promoted to be the interim sales manager • In charge to manage to grow and maintain whole Local Sales F&B Team • Manage the sales team with 10 business development executive • Develop efficient and creative sales and marketing strategies to drive sales growth in the local market • Conduct market research to understand competitors and market trends • Dealing with some major and key merchant accounts • Collect and receive market and merchant feedback to improve and growth the cities • Work together and have a strong engagement with the team to meet the team target • Manage and oversee team’s delivery of team goal to drive execution against goal set • Check in with the team weekly to deeper understand and communicate with team member • Organize and follow up day to day activities of the team member • Provide solution, experience and knowledge support to the team • Prepare and present weekly team report and sales performance to the upper management. Achievement: • Consistently hit 100% target over the months • Drive the team together and work towards a same goals • Handling 4 people in my team and become the first team that each of the team member hit the monthly target