Mable Chan-Simons

Retired @ Business

About

As a 1997 NAIT graduate, I had various IT positions. My experience with HRIS PeopleSoft began in 2004 working in the government sector. I am dependable, self-motivated, an enthusiastic and quick learner with the ability to work autonomously. I am detail oriented and have a passion for providing long term user friendly solutions and customer satisfaction by educating and enabling users with understanding their issue. I am well known to the clients I support for being timely and responsive to their needs. In addition to my PeopleSoft experience, I am proficient with SQL, MS office and Google's suite of applications and I am eager to learn new tools.

Country

Canada

City

Edmonton

Industry

Information Technology & Services

Skill

Multi-task & Handle High-volume Workloads, Organization Skills, Office Operations, Multitasking, Problem Solving, Microsoft Excel, Skilled Multi-tasker, PeopleSoft security, PeopleSoft benefits, PeopleSoft time and labour, SQL reporting, PeopleSoft, Business Analysis, SQL, Troubleshooting, Business Process, Business Process Improvement, Government, Customer Satisfaction, ERP

Experience

Retired

Business

2024-12 - Present · 1 yr 10 mos

PeopleSoft Business Analyst & Security Administrator

City of Edmonton

2013-4 - 2024-12 · 11 yrs 9 mos

Edmonton, Canada Area

• Troubleshoot issues and configurations include managing HR, Benefit Admin, Time and Labour, Payroll and Security modules o Resolve issues and apply process for prevention • Process payroll • Trouble-shoot production operational and technical issues and collaborating with technical resources to research issues and identify solutions • Manage PeopleSoft security for approximately 150000 employees o Setup access for new functionality with permissions, department security and query security o Troubleshoot access issues o Collaborate with cross organization teams to ensure security workflow for users o Audit security to ensure rules are followed • Achieve client service level commitment within SLA o confirm issue resolution satisfaction from client before closing ticket o leaving an open invitation to request for help if there are further issues • Requirements gathering and analysis with internal business users for fixes, customizations, enhancements and projects. • Ad hoc report development using Oracle SQL and PS Query • Development and implementation of test plans for fixes, enhancements and projects • Tax update testing • Year end activities including configuration updates and running reports for the business • Run biweekly payroll and monitoring payroll activities with 100% resolution of payroll issues • Schedule on call and ticket rotation for the team to ensure coverage • Prepare concise documentation for requirements and procedures. • Provide work order estimates • Prepare functional and process documentation. • A recipient of the Charles Labatiuk Award for Environmental Excellence for the Electronic Pay Advice Project.

PeopleSoft Business Process Analyst

City of Edmonton

2013-4 - 2013-4 · 1 mo

Edmonton, Canada Area

Mable is a business functional analyst who supports, maintains, and implement and enhancements of PeopleSoft payroll system for organization of approximately 15000+ employees. In addition to supporting PeopleSoft HRMS, her responsibilities include security administration, testing, troubleshooting, configuration, reporting, provide fixes and taking part in projects, writing Oracle and PeopleSoft SQLs and various adhoc requests.

IT Specialist

IBM

1997-9 - 2013-4 · 15 yrs 8 mos

Edmonton, Canada Area

PeopleSoft Functional Analyst PeopleSoft Functional Analyst and Business Analyst Developer Migration Coordinator Application developer and application support