Maaz Mughal

•Designed complex test cases to identify limitations in model reasoning, accuracy, and problem-solving capabilities •Analyzed AI-generated outputs across text, audio, and visual tasks to detect failure patterns and improve system accuracy •Evaluated and refined complex software codebases to enhance system performance, reliability, and efficiency •Identified errors, inefficiencies, and edge cases in AI-generated code and system responses through structured analysis •Applied testing and validation methodologies to improve consistency and reliability of AI systems •Collaborated on improving model reasoning and performance across real-world software scenarios

•Analyzed customer and system data to identify trends, recurring issues, and opportunities to improve system performance and user experience •Built SQL queries, dashboards, and reports (Excel, Power BI) to track KPIs and support operational decision-making •Performed root cause analysis and resolved system issues through structured troubleshooting and lifecycle tracking •Supported enterprise applications, ERP workflows, and cloud platforms (Microsoft 365, Azure AD), ensuring system stability and secure access management •Collaborated with cross-functional teams to improve workflows, streamline processes, and enhance operational efficiency •Assisted with system integrations (API/EDI), testing, and documentation to support scalable business operations

•Supported IT operations by monitoring system performance, assisting with user access management, and troubleshooting technical issues across enterprise environments. •Reviewed system and application logs to support incident response and escalation within operational workflows. •Assisted with vulnerability management by analyzing scan results and documenting remediation actions to improve system security posture. •Maintained IT documentation, access control records, and operational procedures to support governance and compliance requirements. •Collaborated with IT teams to support system updates, testing, and process improvements across internal platforms. •Monitored SIEM alerts and performed initial triage to identify anomalies, false positives, and potential security incidents.

Delivered fast and friendly customer service by taking orders, handling payments, and assisting customers in a high-volume restaurant environment. Prepared food items according to McDonald’s quality, safety, and hygiene standards while maintaining speed and accuracy during peak hours. Operated POS systems to process transactions, manage orders, and ensure correct billing and order fulfillment. Collaborated with team members to maintain efficient kitchen and front-counter operations during busy shifts. Maintained cleanliness and organization of workstations, dining areas, and kitchen equipment to meet health and safety regulations. Resolved customer concerns professionally to ensure a positive dining experience and strong customer satisfaction. Managed time effectively in a fast-paced environment while balancing food preparation, order assembly, and customer interaction.

I am a senior at George Mason University pursuing a B.S. in Information Technology (expected May 2026). My coursework and experience focus on IT systems, enterprise technologies, and cloud-based environments. I have developed a strong foundation in managing systems, supporting users, and improving workflows across platforms such as Microsoft 365 and Azure AD. I also have experience working within Agile environments and supporting the software development lifecycle, including requirements gathering, coordination, and process improvement.

I'm a dedicated AS-level graduate from Cambridge International School Dubai, achieving outstanding grades of 2 A's in Information Technology and Mathematics. I am passionate about applying my knowledge to real-world challenges and eager to embark on the next educational and career journey.

I excelled in my IGCSE examinations from Cambridge International school Dubai with exceptional grades in subjects including Information Technology, Physics, Chemistry, Mathematics, Business, and First Language English – achieving 3 A*s, 2 A's, and 1 B. My strong academic background fuels my passion for Information Technology and equips me to tackle challenges with determination. Ready to embark on new educational and professional endeavors!