Maan Rajeh

Transitioned from Customer Success Analytics into Brand Management to drive data-backed brand growth across the F&B sector. Currently contributing to strategic brand development, marketing performance optimization, and customer experience enhancement initiatives. Key Contributions: • Translate customer insights and performance data into actionable brand strategies • Support end-to-end marketing campaign planning and execution • Drive cross-functional alignment across marketing, operations, and finance teams • Contribute to operational excellence initiatives to strengthen brand consistency and service standards • Support financial performance tracking and campaign ROI analysis • Conduct market research to identify growth opportunities and competitive positioning

• Led data-driven performance analysis across multiple F&B brands to enhance customer satisfaction, retention, and overall brand experience • Translated CRM insights, financial metrics, and operational KPIs into strategic recommendations for leadership • Identified growth opportunities through customer behavior analysis and sales trend evaluation • Partnered with cross-functional teams (marketing, operations, and brand management) to optimize customer journey and performance outcomes • Influenced brand positioning and service improvements through structured reporting and insight-driven decision support

• Supported brand growth initiatives by aligning customer service execution with marketing and sales objectives • Analyzed customer feedback and sales data to identify performance gaps and improvement opportunities • Strengthened client relationships through proactive engagement and performance optimization • Coordinated with marketing teams to ensure campaign alignment with customer expectations and operational readiness • Contributed to revenue growth by improving customer satisfaction and service standards

• Led onboarding processes for new clients and F&B concepts, ensuring alignment with brand standards and operational frameworks • Delivered training programs and CRM implementation to support structured performance tracking • Optimized onboarding workflows to improve efficiency and reduce activation timelines • Leveraged marketing and performance data to support smooth brand integration and launch readiness

• Oversaw daily operations, team performance, and service standards to ensure consistent customer experience • Managed scheduling, training, and staff supervision to drive operational efficiency • Monitored sales, food cost, inventory, and waste control to protect profitability • Prepared performance and financial reports to support informed business decisions • Maintained quality, hygiene, and compliance standards across front-of-house operations

• Delivered customer-focused solutions across printing, photocopying, and computer services • Identified customer needs and provided tailored recommendations to enhance satisfaction and repeat business • Collected customer feedback and behavioral insights to support service improvements • Contributed ideas to enhance departmental performance and align services with evolving customer demands • Ensured quality standards, transaction accuracy, and seamless service execution

• Oversaw daily restaurant operations to ensure service excellence and business performance • Supervised staff scheduling, shift briefings, and handovers to maintain operational consistency • Monitored stock levels, ordering, and cost control to support smooth service flow • Maintained health, safety, and quality standards across front-of-house operations • Managed customer experience, reservations, and issue resolution to ensure high satisfaction levels

• Led front-of-house service operations, ensuring high standards of customer experience and team coordination • Supervised service staff, managed event service flow, and supported performance consistency • Contributed to sales performance and guest retention through service excellence

• Delivered high-quality customer service while maintaining operational and quality standards • Managed guest relations, handled complaints, and ensured smooth opening/closing procedures • Promoted to Head Waiter within 5 months in recognition of performance and leadership potential