M. Rifat Gunawarman L

Manage unit Learning & Development (LND) and unit Employee Relations & Formalities (ER&Formalities); LND: 1. Ensure training expenses are well spent based on Regulator requirements and Management directions. 2. Ensure Training Need Analysis (TNA) process conducted as targeted; - Ensure all mandatory training (new, maintain, re-certification) regulated by regulators are conducted and monitored properly; 3. Ensure that Business Partner in unit LND is running well and maintain good relationship with unit business; 4. Ensure all database related to training are well maintained; ER & Formalities: 1. Manage Industrial Relations and Employee Engagement. 2. Handling Goverment reporting to Regulators. 3. SME in Expatriate formalities and its best practice based on the applicable Regulations. 4. Coordinate with internal or external parties related to all Government Regulations e.g: - UU Manpower No. 13/2003 & - UU Cipta Kerja No. 11/2020; - UU No. 6/2022 - PP 34/2021, PP 35/2021, PP 36/2021, PP 37/2021 - POJK 12/03 related to to Bank Umum; - POJK related to Foreign Workers; - Permenaker No. 8/2021; - Immigration Regulations UU No. 6/2011; 5. Propose Employee activities to Management.

Manage unit Learning & Development (LND) and unit Employee Relations & Formalities (ER&Formalities); LND: 1. Ensure training expenses are well spent based on Regulator requirements and Management directions. 2. Ensure Training Need Analysis (TNA) process conducted as targeted; - Ensure all mandatory training (new, maintain, re-certification) regulated by regulators are conducted and monitored properly; 3. Ensure that Business Partner in unit LND is running well and maintain good relationship with unit business; 4. Ensure all database related to training are well maintained; ER & Formalities: 1. Manage Industrial Relations and Employee Engagement. 2. Handling Goverment reporting to Regulators. 3. SME in Expatriate formalities and its best practice based on the applicable Regulations. 4. Coordinate with internal or external parties related to all Government Regulations e.g: - UU Manpower No. 13/2003 & - UU Cipta Kerja No. 11/2020; - UU No. 6/2022 - PP 34/2021, PP 35/2021, PP 36/2021, PP 37/2021 - POJK 12/03 related to to Bank Umum; - POJK related to Foreign Workers; - Permenaker No. 8/2021; - Immigration Regulations UU No. 6/2011; 5. Propose Employee activities to Management.

1. Manage Industrial Relations and Employee Engagement. 2. Handling Goverment reporting to Regulators. 3. SME in Expatriate formalities and its best practice based on the applicable Regulations. 4. Coordinate with internal or external parties related to all Government Regulations e.g: - UU Manpower No. 13/2003 & - UU Cipta Kerja No. 11/2020; - PP 34/2021, PP 35/2021, PP 36/2021, PP 37/2021 - POJK 12/03 related to to Bank Umum; - Good Corporate Governance; - Fit & Proper Test; - POJK related to Foreign Workers; - Permenaker No. 8/2021; - Immigration Regulations UU No. 6/2011.

Handling Goverment reporting to Regulators. SME in Expatriate formalities and its best practice based on the applicable Regulations. Coordinate with internal or external parties related to all Regulations related to Government e.g UU Manpower No. 13/2003; PBI related to Bank Umum, GCG, F&P; POJK, Permenaker 16/2015 and Permenaker 35/2015; Immigration Regulations; etc.

Handling all Governance and Risk Relation and Goverment reporting to Regulators. SME in Expatriate formalities and its best practice based on the applicable Regulations. Coordinate with internal or external parties related to all Regulations related to Government e.g UU Manpower No. 13/2003; PBI related to Bank Umum, GCG, F&P; POJK, Permenaker 16/2015 and Permenaker 35/2015; Immigration Regulations; etc.

Supervise 1 HR Resourcing support Officer, 2 Administrative Staff. May job description are: 1). Manage and Monitoring all Expatriates Formalities (high level management) such as Working Permits and KITAS, expatriates visitor visit, liaise with formalities vendor for visas applications. 2). Monitoring Immigration relations such as coordination with immigration office related to process for new or existing expatriates. 3). Bank of Indonesia relations such as Pejabat Eksekutif (Executive Officer) database, Rencana Bisnis Bank (RBB), documentation preparations related to proposal for new Director/TKA 4). Man Power Department relations. 5). Maintain and monitoring pre employment for new candidates such as MCU preparations and internal selections. 6). Monitoring probation period for new employees.

Supervise 2 HR Resourcing support staff, 3 internship. Manage all Expatriates Formalities (high level management) and visits from other countries, immigration relation, Bank of Indonesia Relation, maintain pre employment for new candidate employees, probation period for employees.

Lead 6 Supervisor, 2 QA staff, 1 admin staff and 1 WFM staff. To maintain Service Level, service excellence, handling passenger complaint, to increase ticket sales.

Lead 2 staff QA, 3 Trainers and 1 WFM staff. Set monthly KPI to maintain their performance, conduct Training class for call Center agent whether it's soft skill or hard skill. Set Forecasting, Staffing, Scheduling for agent Call Center

Lead Group supervisor, set Monthly KPI to keep good performance and give service excellence to customers

To lead Group of Supervisor Call Center, to support Operational day to day activity, forecasting-staffing-scheduling, support KPI implementation,

To lead CCR groups, create monthly KPI to be shared and implement by CCR, scout talent from CCR, create Supervisor Schedule, active in Weekly Operational Meeting

To lead CCR groups and give KPI for their monthly and yearly performance, to create CCR schedule using Acctual Call and Forecasting Call and also Service Level

Becoming CCR who give Service Excellence to Customers