M. Kashfiya

-Design job descriptions and profiles based on clients' requirement -Streamlining recruitment journey for both candidate and client from the inception of a new role to onboarding stage -Conduct promotional strategy in different career platform and collaborate with Ambassadors for hiring -Schedule interviews with clients and provide candidate feedback -Prepare onboarding documents and conduct the induction process for newly onboarded team members -Conduct onboarding and people training sessions -Managing HR tickets i.e. prepare experience letter, NOC and salary certificate, issuing warning/termination letters, probation confirmation etc. -Assist and prepare yearly performance evaluation and appraisal reports

-Ensured positive client experience through high quality service and communication thereby attaining client retention -Maintain database of inbound requests and ensure customer issues with proper attention to maintain strict deadlines with suppliers. -Conducted administrative work i.e. managing monthly client reports, contract agreements and high volume of email and call enquiries.

-Facilitate to improve daily sales while tracking KPI’s (foot traffic, upselling, revenue and inventory management) -Experienced in working on high volume shift in a fast-paced retail environment, ensuring an active work-flow between team members. -Carry out monthly training to ensure company’s service standard, policies, employee requirements and customer preferences are fulfilled. -Ensured to accommodate customers with unsatisfied service and product

-Guided new employees during their inductions and provided Training and Development support; -Maximised recruitment partnerships through cold-calling and headhunting universities/colleges; -Achieved weekly targets of 360° recruitment cycle of global interns -Covered HR tasks across teams: Interviews and Pre-employment checks, Employee relations, and Administration. -Conducted social media marketing to promote the conferences and events and our products.

-Developed excellent writing, strong research and proof-reading skills -Generated necessary online and promotional materials to accommodate companies such as Netflix, Ebay, NHS in Mental Health First Aid Training. -Actively reported to the senior staff regarding focus subjects, allocation of work, writing and designing structure. -Gained significant theoretical knowledge on psychological and mental health subject to merge with management study to practice at the workplace

-Acted as a Single Point of Access service for student community needs and extension/referral requests in collaboration with senior management. -Engaged and liaised with both internal and the external stakeholders to build effective relationship for sponsorships and organising events and campaigns. -Worked closely with the media team to conduct promotional and advertising campaigns for successful project outcomes. -Managed to increase community sign ups by 117 members from prior year and organised ‘University Mental Health Day’ event which was nominated as the ‘Event of The Year’.