Livia Gaion

The scope of the Project Management Directorate at RPjr encompasses people management and strategic planning of the company’s project organization, through the application of structured and practical methodologies, as well as high-impact decision-making to drive the achievement of established goals, such as stable CSAT, innovative solutions, sustained growth of the junior enterprise, and a high level of member collaboration. Key responsibilities: - Strategic leadership of the project portfolio, with a focus on results, operational efficiency, and customer satisfaction (CSAT). - Planning and execution of communication and marketing projects, including goal setting, performance indicator definition, and results tracking. - Direct involvement in client relationship management, conducting prospecting activities, briefing meetings, expectation alignment, and scope negotiation. - Development of communication strategies tailored to target audiences and stakeholders, considering market context. - Coordination and management of multidisciplinary teams. - Continuous analysis of service performance and proposal of strategic improvements. - Management of risks, timelines, and priority changes through the Scrum methodology.

Main Achievements: - Public relations (prospecting and briefings); - Event planning and execution; - Graphic design creation; - Development of strategic communication. The Project Management department at RPjr focuses on overseeing and executing the services contracted by the junior enterprise. As a full consultant, I develop new skills and competencies applied to these services while also expanding my portfolio through participation in strategies and content creation.

Key responsibilities: - Monitoring the product and collection development lifecycle, with a focus on market fit and commercial performance. - Conducting market, trend, and consumer behavior research, supporting strategic product decisions. - Analyzing data and preparing performance reports, supporting the evaluation of results and improvement opportunities. - Interfacing with suppliers and partners, developing negotiation skills and a value chain perspective. - Organizing information and managing product registration in internal systems, ensuring data accuracy and reliability.

Main achievements: - Planning and management of social media with a focus on engagement and audience building - Copywriting for ads and social media - Storytelling, writing, and production of images and videos for social media - Use of AI tools for creating images and videos

Main Achievements: - Analysis and monitoring of conversion and performance indicators - Issuance of invoices - Creation and maintenance of spreadsheets - Communication with internal and external audiences - Sales process consulting - Customer registration As an Administrative Assistant at AcessPag, I had the opportunity to analyze the startup's growth and contribute to its expansion by providing communication and customer support, as well as engaging with partners and beneficiaries.