LYNN THAM

BUSINESS DEVELOPMENT MANAGER, Pastry Mart Pte Ltd Aug 2020- Current Business Development and Sales • Develops business plans and prospecting opportunities to achieve sales and growth objectives. • Customer journey mapping, improving, and managing customer experience • Supporting campaigns • Collaboration with internal teams- Works closely with marketing, sales, and product development teams to ensure alignment and support on business objectives. • Monitors industry trends and adjusts strategies accordingly. • Engages effectively with clients, stakeholders, and team members • Provides feedback and insights to help improve products and services Marketing • Conduct market research • Assist in content marketing and business platforms • Brainstorming and coordinate marketing campaigns and promotion • Event organization • Copywriting and proofreading Product manager • Ensure that the products and services resonate with current and potential customers. • Market analysis • Forecast emerging market needs that are relevant for the organization • Cultivating relationship with potential and existing suppliers • Oversee communication channel with supplier, sales, and marketing team • Ability to work with a variety of organizational functions to achieve goal

A company that promotes and is centered on the wellbeing and recognition, for women and mothers. A platform formed for people to boldly express their love and support for the mothers out there. Besides writing articles of awareness, empowerment, knowledge, Fierce-Hearted had launched programmes for both mother and baby, for preparation and support through the different phrases of her motherhood journey.

• Relationship Development and Retention- (corporate and high net worth clients). • Cross selling- channel interest to share placements and company’s financial product • To source and build up a portfolio of margin accounts. Providing market updates, increase trading flows from clients. • Management reporting

• Appointed to be the only BRM, to liaise between the business and the IT group: To develop and assist in the coordination of business functions and processes into application, infrastructure projects and enhancing workflows. Interacted with business management, key users and IT stakeholders to ensure understanding and to maximise full use of the system capabilities. • Business IT Alignment: Identify company current position and the competitive advantage needed for the growth of the business and strategy. Researched on markets, trends, clients’ needs and competition, to enhance performance and keep both service and products competitive. • Develop and re-design the company’s website to better achieve business objectives and marketplace competitiveness. Ensure desired branding, message, identity and structural element is consistent • Management reporting: To bridge the understanding and communication between decision makers; presentations and updates to management. • Hold a high capacity of being a team player and leader, collaborating with different individuals and professionals, to drive towards a common goal.

• Sales and product development for the CFD product business • Organize product briefings and marketing campaigns • Sales and cross selling of products to clients and DMG In-House Trading Representatives • Supervisory, training and team management • Relationship management with white label partner and stakeholders. • Solutions building

Head of Sales and Execution •Supervising team’s sales efforts, client relationship management and execution functions •Ensuring function of execution of trade processes are sound, for local and foreign markets •Administer training to team •Supervise agreements and proposals e.g. Escrows and Margin related documents, for management’s approval. •Providing market updates (news and stock related details e.g. prices) Relationship Manager to corporate and high net worth regional clients •Managing the retention of new clients and existing clients. •Sourcing clients for Asset Management and Direct Market Access business •Channel interested parties to Private Equity deals and Equity Capital Market activities.

-Execution trader -Relationship Manager to high net worth regional clients -Equity Capital Market Activities -Management

-Corporate communications -Road shows held in Singapore & Malaysia and public speaking -Internet trading and back-office operations