Lynne Pickering

Supervised daily operation of a customer service area Worked directly with customers to identify and respond to their needs Managed customer orders from receipt of order until delivery and install of product Maintained weekly customer order delivery schedule Demonstrated proven skills in maintaining excellent customer relationships Handled a large volume of customer inquiries, orders, concerns and requests Liaised between customer and sales, engineering, manufacturing and shipping departments Primary contact for all product information, warranty issues, returns, credits and shipping arrangements Initiated and processed paperwork for returns and credits Responsible for maintaining complete files by territory

Managed daily operation of customer service department