Lynn Richards
Director Contact Center Operations @ Safelite Solutions
About
Experienced Contact Center Specialist with a demonstrated history of working in the insurance and auto glass industry. Skilled in Customer Service, Coaching, Employee Engagement, Business Process Improvement, and Customer Satisfaction. Strong program and project management professional with a BA focused in Psychology from The Ohio State University.
United States
Mesa
Insurance
Employee Relations, Customer Satisfaction, Call Centers, Customer Retention, Recruiting, Team Building, Coaching, Process Improvement, Customer Service, Leadership, Team Leadership, Performance Management, Leadership Development, Interviews, Human Resources, Employee Engagement, Customer Experience, Onboarding, New Hire Orientations, Employee Training
Experience
Director Contact Center Operations
Safelite Solutions
Arizona, United States
Contact Center Operations Manager
Safelite Solutions
Chandler, AZ
Contact Center Assistant Manager
Safelite Solutions
Chandler AZ
Job Coach
Safelite Solutions
Columbus, Ohio, United States
Trainer
Safelite Solutions
Columbus, Ohio, United States
Customer Service Representative
Safelite Solutions
Columbus, Ohio, United States
Education
The Ohio State University
Psychology
Bachelors Degree in Psychology
Ohio Dominican University
Lynn Richards's Contact Information
Phone
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