lynn portincaso

About

I have 20+ years of experience in the Financial Services Industry in different departments. In my current role as a Sr. Oversight Analyst I am responsible for collaborating with attorneys on a daily basis regarding review and response to subpoenas, garnishments, levies, and restraining orders. My daily objective is to help provide a positive experience to both internal and external customers while balancing the risk to the company. I review complex documents such as power of attorney, trusts, and court documents which are life changing events for our investors. It is important I analyze and accurately communicate to the customer to have the best experience under difficult situations.

Country

united states

City

denver

Industry

financial services

Skill

customer service, financial services, mutual funds, microsoft office, business process improvement, research, coaching, relationship building, legal research, communication, presentation skills

Experience

senior oversight analyst

oppenheimerfunds

2002-5 - 2019-5 · 17 yrs 1 mo

I worked with our attorneys on a daily basis regarding review and response to subpoenas, garnishments, levies, restraining orders and litigation. I also worked with multiple departments in the Transfer Agency regarding complex negotiation of power of attorney, trusts, death and divorce documents. I assisted the contact center with questions on complex issues including fraud, customer identification program, investor tax, privacy breach, and legal review phone calls. I was also involved on projects with other units in the transfer agency to improve customer service and increase efficiency.

assistant supervisor

oppenheimerfunds services

1999-1 - 2002-3 · 3 yrs 3 mos

Coached new associates achieve their performance and monthly quality standards, reviewed current processing procedures and updated guidelines for consistency and improved customer service.

specialized processor

oppenheimerfunds services

1995-5 - 1998-3 · 2 yrs 11 mos

I began my career at Oppenheimer processing investor redemption and quickly moved into many other areas including transfers, registration changes, and letter of intent.