lynn bacco-laird

Reviewed, analyzed and ensured the accuracy of transactions and legal documentation for processing Resolved problem transactions with customers via the telephone and by written correspondence Tracked all transactions completed by entering detailed information into specific software Prepared weekly schedules on a rotating monthly basis Maintained a daily log sheet of all work processed for statistical purposes Participated on a team that was tasked to assure Bank procedures were being followed properly

Responded to customer and financial institution telephone inquiries regarding bank products and services, which included questions on regulations, forms and procedures Researched and investigated inquiries and discrepancies related to accounts, purchases and transactions Utilized automated systems to update and monitor customer account information Prepared the appropriate documentation needed to resolve all claims Created forms and schedules as needed, and provided training to co-workers on multiple job procedures

Processed the correct information from customer applications into the mainframe with speed and accuracy Cross verification of the data entry previously entered by other staff Processed orders for transmittal forms to be printed and mailed to the appropriate financial institutions Promoted to Fiscal Agency Clark II in order to handle the customer service responsibilities Trained temporary agency help on the proper procedures for our seasonal processing

Answered customer inquiries via the telephone and in the retail store Processed weekly payroll, accounts payable, receivable and other related bookkeeping duties Reconciled the checkbook and processed the bank deposits and filing

Candy Striper Handled filing in the pharmacy Assisted with the admittance of patients to their room and explained the procedures that needed to be followed Distributed items to the patients as requested by them