lynell wagenman

* Nonprofit * 1-10 employees * Music industry

* Educational Institution * 501-1000 employees * Higher Education industry

* Nonprofit * 1-10 employees * Performing Arts industry

* Oversee internal business operations * Shape the overall strategy and implementation of SLAs, KPIs, and initiatives for the customer support, account management, and accreditation teams * Mentor leaders of all operational teams * Maintain compliance with 40+ medical and nursing specialties, across multiple accrediting bodies and specialty boards * Build and execute the process for becoming a self-accredited CME provider through the ACCME, and iterate on that process with other accreditation councils in the future

* Solved customer facing issues to maintain client happiness * Worked with vendors to ensure services are seamlessly integrated across platforms. * Provided training and ongoing support for agents supporting the account. * Wrote copy for customer-facing communications. * Partnered with product teams to create dynamic product for customers and service providers. * Managed logistics and operations for accounts across all national markets. * Tracked and reported outstanding customer and operational issues, guaranteeing accountability and growth with vendors and strategic partners. * Ensured new product rollouts are seamlessly integrated into the platform. * Identified areas for growth and worked with cross-company teams to implement.

* Worked with service providers to understand our proprietary technology and troubleshoot technical issues. * Educated and resolved escalated issues surrounding payment to service providers on the platform. * Collaborated with account management team to seamlessly manage and integrate new services into the platform for customers and service providers.

Worked in the Iowa headquarters doing supporter relations and voter outreach Duties: staffing events, cold calling, voter database building. Staffed the front desk for receptionist duties such as multi-line phone system use and greeting/managing visitors to the office.

* Test Beta versions of the app * Document and report bugs * Give insight on all aspects of UX/UI from the perspective of the user

* Meet productivity goals by completing phone orders, POS transactions, merchandise audits, and * collaborating with vendors. * Responsible for training new associates, providing excellent customer service, sales sets, and executing * merchandising directive.

* Public Company * 1001-5000 employees * Retail industry

* Nonprofit * 1-10 employees * Performing Arts industry

* Manage a team of customer operations associates * Administer the systems related to customer service (Talkdesk, Zendesk, and Knowledge Management Systems) * Track, report, and improve the metrics related to customer service and improving the performance of the customer service team * Manage and delegate the administrative tasks related to company operations, such as expense reporting, office management, and travel planning * Handle the credentialing of both CE and CME activities for over 50 different medical areas. * Mentorship and coaching of junior employees * Onboard new employees joining the company

* Nonprofit * 1-10 employees * Performing Arts industry

Activities and Societies: UNM Opera Theatre

Activities and Societies: Sigma Alpha Iota, Drake Chorale, Drake Choir, Drake Symphony Orchestra, Drake Democrats, Iowa Choral Directors Association, NATS, CMENC, Habitat for Humanity, Drake Opera