lydia lee

lydia lee

customer support manager

About

Act as liaison between Sales team and IT Team for implementation of new projects, system ... I am a certified Professional Engineer of Environmental Engineering in Taiwan with a master degree of ... Analog Design Intern at Texas Instruments.

Country

united states

City

palo alto

Industry

semiconductors

Skill

semiconductors, semiconductor industry, management, product management, soc, ic

Experience

tsmc north america

senior service support specialist

tsmc north america

2006-4 - 2011-12 · 5 yrs 9 mos

Act as liaison between Sales team and IT Team for implementation of new projects, system enhancement, process change adaption which have increased operation efficiency and reduced sales leakage. Projects included but not limited to Customer Complaint Management System, Key Customer Earning Tracking & DOI model System, Sales and Debit Requisitions Forecast System, TSMC online Integration Report and etc. - Review business contract agreements, quotations, and customer complaint reports and work cross-functionally to process rebate, incentive program and RMA related Sales Credit/Debit Requisitions (SDCR) - Gather, analyze and synthesize North America economic situation and key customers quarterly financial results and market share, then provide valuable data analysis for top management to prospect NA future demand and further make critical business decision. - Conduct quarterly internal audit to secure SOX compliance in NA Business and Operation Department.

tsmc north america

customer support manager

tsmc north america

2011-1 - Present · 15 yrs 9 mos
teco-barclay mowlem joint venture

environmental inspector

teco-barclay mowlem joint venture

2004-3 - 2005-8 · 1 yr 6 mos

Provided daily oversight at construction site throughout the 96 acre Taiwan High Speed Rail D295 Zouying Depot; specific duties include review of environmental protection enforcement plans and documents, facilitating environmental permit process, and field inspection to ensure all construction works complying with regulations of environmental authorities. - Conducted document control and daily report of onsite environment protection activities and provided periodical environmental trainings to onsite managers, engineers, and labor. - Worked closely with construction team and subcontractors to advise necessary environmental protection facilities to prevent from potential pollutions during the construction work. - Served as a bilingual translator within the Safety, Health and Environmental Department - Excellent efforts have been recognized and awarded by National and local Governments.

Education

san jose state university

san jose state university

2007-1 - 2008-1 · 1 yr 1 mo

lydia lee's Contact Information

Email

******@***.com

Phone

(**) *** ****

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