
lydia lee
customer support manager
About
Act as liaison between Sales team and IT Team for implementation of new projects, system ... I am a certified Professional Engineer of Environmental Engineering in Taiwan with a master degree of ... Analog Design Intern at Texas Instruments.
united states
palo alto
semiconductors
semiconductors, semiconductor industry, management, product management, soc, ic
Experience

senior service support specialist
tsmc north america
Act as liaison between Sales team and IT Team for implementation of new projects, system enhancement, process change adaption which have increased operation efficiency and reduced sales leakage. Projects included but not limited to Customer Complaint Management System, Key Customer Earning Tracking & DOI model System, Sales and Debit Requisitions Forecast System, TSMC online Integration Report and etc. - Review business contract agreements, quotations, and customer complaint reports and work cross-functionally to process rebate, incentive program and RMA related Sales Credit/Debit Requisitions (SDCR) - Gather, analyze and synthesize North America economic situation and key customers quarterly financial results and market share, then provide valuable data analysis for top management to prospect NA future demand and further make critical business decision. - Conduct quarterly internal audit to secure SOX compliance in NA Business and Operation Department.

customer support manager
tsmc north america

environmental inspector
teco-barclay mowlem joint venture
Provided daily oversight at construction site throughout the 96 acre Taiwan High Speed Rail D295 Zouying Depot; specific duties include review of environmental protection enforcement plans and documents, facilitating environmental permit process, and field inspection to ensure all construction works complying with regulations of environmental authorities. - Conducted document control and daily report of onsite environment protection activities and provided periodical environmental trainings to onsite managers, engineers, and labor. - Worked closely with construction team and subcontractors to advise necessary environmental protection facilities to prevent from potential pollutions during the construction work. - Served as a bilingual translator within the Safety, Health and Environmental Department - Excellent efforts have been recognized and awarded by National and local Governments.
Education
san jose state university
lydia lee's Contact Information
Phone
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