Lydia Y.

- Manage end-to-end purchasing process for customised promotional merchandise, from enquiry to delivery. - Source and negotiate with international suppliers (China, India, Turkey) on pricing, MOQs, and lead times. - Coordinate 30+ concurrent orders, tracking production, shipping, and delivery timelines. - Collaborate with sales, suppliers, and warehouse to support client projects and quotations. - Handle international logistics and shipping using Incoterms (EXW, FOB, DDP, etc.). - Research import regulations, product compliance requirements, and mandatory certifications to ensure EU compliance. - Resolve production, quality, and delivery issues to ensure smooth project execution. - Build strong supplier relationships and identify cost-effective sourcing solutions.

BUYING: - Identify and select vendors based on product quality, price, reliability, and brand alignment. - Curate merchandise to align with brand image and target market. - Negotiate terms with suppliers for pricing, delivery schedules, and payment terms. - Evaluate product samples for quality, fit, and brand standards. - Negotiate pricing, discounts, and terms with vendors. - Finalize contracts outlining terms, conditions, and delivery schedules. - Select styles, colours, and sizes for seasonal assortments. - Place orders with vendors based on assortment planning and budget. - Analyse sales data and inventory levels for product performance. - Place replenishment orders for fast-selling items. - Maintain vendor communication regarding orders and product information. - Evaluate vendor performance based on quality, reliability, and responsiveness. - Analyse sales data to identify trends and customer preferences. - Monitor fashion trends and industry developments for future buying strategies. - Ensure products comply with relevant regulations and ethical sourcing standards. PROCESSING AND WAREHOUSE: - Coordinate outbound shipments with carriers for timely pickup and accurate documentation. - Optimize freight costs and transportation routes. - Ensure customs compliance for international shipments. - Verify shipment documentation and inspect goods for quality and accuracy. - Assign SKU codes and barcode labels for inventory tracking. - Coordinate with internal teams and suppliers to resolve issues and delays. - Notify relevant departments of incoming goods. INFLUENCER MARKETING: - Define target audience and identify relevant influencers. - Provide guidance and support to externals during onboarding. - Build positive relationships with influencers and negotiate collaboration terms. - Provide influencers with detailed campaign briefs and messaging guidelines. - Conduct due diligence on potential influencers. - Evaluate brand alignment and detect engagement fraud.

- Providing exceptional customer service by greeting customers, answering inquiries, and assisting with product selection or recommendations to differentiate and promote the company brand. - Processing sales transactions, including operating cash registers or point-of-sale systems, handling payments, and issuing receipts. - Maintaining accurate and up-to-date product knowledge to effectively assist customers and provide accurate information about features, benefits, and pricing. - Creating and maintaining visual merchandising displays to showcase products and attract customers' attention. - Assisting in the preparation and execution of sales and promotional events, such as product launches or store-wide sales. - Assisting in maintaining a clean and organised sales floor, including ensuring product displays are properly stocked, labelled, and well-presented. - Adhering to company policies, procedures, and standards to ensure compliance and maintain a positive brand image.

Administration: - General administrative activities including data entry, preparing, updating and maintaining reports and employee records. - Handling incoming and outgoing correspondence, including emails and phone calls. - Handling confidential and sensitive information with discretion and maintaining confidentiality. - Support in the finance section preparing and sorting necessary documents for monthly accounting. - Supporting project management activities, including tracking deadlines, coordinating deliverables, and organising project documentation using digital project management ClickUp. HR: - Managed the whole recruiting process and selection process including posting job ads, screening resumes, scheduling interviews, and conducting reference checks. - Point of communication for all applicants - coordinating and scheduling interviews and providing logistical support during the hiring process. - Assisting in the onboarding process of new employees, including preparing paperwork, conducting orientation, and ensuring a smooth transition. Social Media: - Responsible for managing the company's social media pages by creating and managing content across various platforms. - Managing and growing social media communities by engaging with followers, responding to comments and messages, and addressing customer inquiries and concerns. - Collaborating with cross-functional teams, such as marketing, customer service, and design, to align social media efforts with overall brand initiatives.

• Responsible for client care to the highest standards - strong communication and service implementation.

• Responsible for the safety and welfare of students. • Mediator between management and Team Leaders.

• Responsible for onboarding and training new employees, customer service to the highest quality and display organisation.

Erasmus