Lydia Anyimson

• Preparing, scheduling, coordinating and monitoring the assigned engineering projects in country • Implement Brand strategies • Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications • Generate project reports. • Develop operational plans. • Assign responsibilities and mentor the team. • Keep an eye on all relevant safety objectives and legal requirements • Liaise with third party contractors to ensure all equipment is fit for purpose

Project Manager Responsibilities: • Preparing, scheduling, coordinating and monitoring the assigned engineering projects • Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications • Perform overall quality control of the work (budget, schedule, plans, and personnel’s performance) and report regularly on project status. • Assign responsibilities and mentor project team • Review engineering deliverables and initiate appropriate corrective actions • Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support • Keep an eye on all relevant safety objectives and legal requirements • Liaise with third party contractors to ensure all equipment is fit for purpose NOC Engineer Responsibilities: • Provide timely response to all incidents, outages and performance alerts. Catergorize issues for escalation to appropriate technical teams • Monitor a wide variety of network systems that includes LAN/WAN systems, routers, switches, firewalls, backup and core applications. • Monitor the performance and capacity of the network. • Troubleshoot and resolve issues with the network. • Handling complaints and queries from customer support

• Helping to develop and implement a customer service policy for an entire organisation • Managing a team of customer service and technical support staff • Ensuring the two departments (customer service and technical support) work hand in hand to aid customer satisfaction. • Helping to build good customer relations • Finding ways to measure customer satisfaction and improve services • Arranging staff meetings, training and development • Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. • Recruiting staff and doing appraisals • Handling complaints and queries (from customers and staff) • Sorting security issues and financial responsibilities

• Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. • Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services • Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures • Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. • Auditing customer accounts to ensure accuracy of information. • Handling escalated issues from customers.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Assigning tickets rose by customers to the appropriate department or staff and ensuring customers are replied in a timely manner. • Attend and track all open tickets till they are closed. • Troubleshooting and resolving issues related to customers connection and base stations. • Handling static IP and port forwarding tickets and issues. • Open customer accounts by recording account information. • Maintain customer records by updating account information. • Compile reports of tickets on daily basics. • Effectively manage large amounts of incoming calls • Generate sales lead. • Attract potential customers by answering product and service questions; suggesting information about other products and services.