luz delugar

* A temporary position, providing administrative support and assistance in various management and marketing areas of the company * Assisted with internal management projects, such as business development, widening the gap with competitors * Participated in media and public relations, promotions, marketing and advertising issues * Identified inconsistencies in documentation and implemented strategies to correct and update information

* Undertook a full time internship as a Personal Assistant at the city hall of Medellin * Working among the investment team of the municipality of Medellin, Colombia, which controls the city’s finances * Overall responsibility for 3 main organisational projects, and assisted in their negotiations and meetings with other national organisations * Set up meeting presentations and locations * Involved in the participation of companies stock valuation and negotiation

* Working with international trade team of this manufacturer, distributor and exporter of jeans to the USA * Developed an international exporting program and participated in the research for new target markets * Validated the accuracy of the plan to be presented at the Colombian government to allow the company to export

* Management responsibilities at three anchor stores of the luxury brand Blossom which combines maternity and non maternity brands and baby products (Harrods, Chelsea & Marylebone stores) * Delivered sales and customer service training to new staff and implemented mentoring program * Achieved sales and customer service targets * Supervised staff on shift and coordinated * Produced accurate and timely reports for the Managing Director * Delivered the highest standard of customer relationship management * Responsible for stock control - managing deliveries, taking and sending orders * Visual merchandising and storefront displays * Cash handling and till operations including banking

* Office Manager for Cheil Worldwide on behalf of Samsung Electronics on the sponsorship of the London 2012 Olympic Torch Relay Program * My role is based at head office supporting the operational teams in all administrative areas * Ensuring opportune time payment for all invoices to venues * Setting up and managing payment procedures in conjunction with the operational teams * Managing office and administrative systems and handling account reports * Involved in staff travel and accommodation, dealing with hotels and accurate record keeping * Provide verification and accuracy of the collected data to present at internal reports

* Serving customers in a branch of this busy food chain, working as part of a team in a fast paced environment * Taking orders, fulfilling customer requirements, making coffees as a barista, cash handling and till operation * Undertook full Health and Safety and Food Hygiene training * Assisted in the training of new employees * Overall responsibility for running the shop at weekends * Ensuring the shop was clean, tidy and well presented * Carrying out quality control * Promoting sales and up-selling

Subjects included: Management Theory and Practice, Managerial Communication, Accounts and Decision Making Techniques (65%-Merit), Marketing management (60%-Merit), Managing Human Capital, Strategic Management (68%-Merit) * Dissertation: 'How can a family business in the automotive part sector grow in the international market, Case study' (62%-Merit)

Activities and Societies: Tennis Team