Luz Adriana Ramírez

Professional Services Manager LATAM @ Sensormatic

About

I am a highly skilled Technology Consultant with experience leading and managing strategic technology projects across Latin America and the Caribbean, specializing in safety, security, loss prevention, and store performance solutions. My expertise in RFID technology, combined with a strong background in software architecture, enables me to deliver impactful, results-driven solutions for key accounts. I have successfully led cross-functional teams, from development to implementation, and collaborated with senior executives to drive business value and optimize the deployment of technology solutions. With a focus on client needs, I excel in identifying growth opportunities, managing supplier relationships, and providing strategic support to sales teams. Recognized with the Latin America Award for Outstanding and Innovative Business Contributions, I take pride in my ability to build strong relationships with customers and partners, ensuring long-term success. My experience spans sales, pre-sales, sales support, team leadership, and delivering high ROI solutions tailored to business needs.

Country

Colombia

City

Bogota

Industry

Retail

Skill

Customer-Focused Selling, Customer Engagement, Program Management, Presentations, Product Demonstration, Technical Sales, Sales Consulting, Customer Satisfaction, Software Development, SQL, SOA, Java, .NET, Microsoft SQL Server, Java Enterprise Edition, UML, Microsoft Office Sharepoint Server, C#, Oracle, XML

Experience

Professional Services Manager LATAM

Sensormatic

2024-10 - Present · 2 yrs

Bogotá, Capital District, Colombia

Support the commercial team by identifying business opportunities, strengthening client relationships, and developing proposals tailored to each client’s strategic goals. In addition, serve as Program Manager for Inventory Intelligence -related projects, ensuring seamless execution and clear communication between internal commercial and technical teams — always with a strong focus on delivering value and successful outcomes for our clients.

RFID Business Development Manager Latin America

Sensormatic

2019-7 - 2025-5 · 5 yrs 11 mos

Bogotá D.C. Area, Colombia

In charge of creating the Strategic Business Plan for the go-to-market solution; active participant in RFID projects, ensuring top performance and the establishment of solid relationships with key customer executives; as well as prepare and develop business proposals for each segment and responsible for negotiating and closing deals.

Professional Services Leader Latam

Sensormatic

2017-9 - 2025-5 · 7 yrs 9 mos

Bogotá D.C. Area, Colombia

Lead the Professional Services team in Mexico, Middle America and South of Latin America (SOLA) sub-regions, which include Argentina, Chile, Colombia and Mexico, plus indirect channel. Ensuring a cohesive structure for the region, with a greater focus on important initiatives with key accounts.

Senior Specialist Store Performance Solutions

Sensormatic

2017-6 - 2025-5 · 8 yrs

Bogotá D.C. Area, Colombia

Tyco ahora es Johnson Controls, líder mundial en la creación de productos y tecnología, soluciones integradas, almacenamiento de energía, seguridad y para el retail, basadas en información.

Senior Specialist Store Performance Solutions

Sensormatic

2012-11 - 2017-6 · 4 yrs 8 mos

Software Consultant

Sensormatic

2010-11 - 2012-11 · 2 yrs 1 mo

Store Performance Solutions Consultant

Sensormatic

2008-11 - 2010-11 · 2 yrs 1 mo

Software Development Engineer

Sensormatic

2006-2 - 2008-11 · 2 yrs 10 mos

Bogotá

Education

Universidad de Los Andes

Computer Software Engineering

2009 - 2010 · 1 yr

Formación complementaria especializada en Ingeniería de Software, orientada particularmente a la construcción de sistemas de información empresariales. Mejoramiento que podrá desarrollarse desde la gestión de los proyectos, el mejoramiento de los procesos de desarrollo y con las arquitecturas de software adecuadas para soportar las necesidades estratégicas, tácticas y operativas de las empresas.