Luyện Bùi Văn

A Vietnamese Green Tea project in Thai Nguyen province - Vietnam (A Family's business and Childhood hobby). A product of Vietnam - Hoa Dung green tea is selected and processed from the best green tea buds of Song Cau tea region, Dong Hy Dist, Thai Nguyen province. With the secret of making tea for a long time, Hoa Dung tea has a special scent and taste in a yellow and green teacup. This is my own family business and currently, I am looking for investors and opportunities to export the products to help my family. - Office address: 28B Street No. 3 Lu Gia, Ward 15, District 11, Ho Chi Minh ctiy, Vietnam - Email: Sales@hoadung.com.vn - Tel: 0286873892 - 0918 95 6767 - Website: hoadung.com.vn - Facebook page: https://www.facebook.com/hoadungteacoffee/ - Zalo Official Page: zalo.me/3441089762460691531 ------------------------ ☎ Hotline đặt hàng: 02862873892 - 0918 95 6767 (Sales) ☎ Điện thoại/Tel: 02839624770 📩 Email: sales@hoadung.com.vn 🌎 ZALO OA page: zalo.me/3441089762460691531 🏘 Địa chỉ: 28B Đường Số 3 C/x Lữ Gia, P15, Q11, HCM For more information, please feel free to drop me an email. Hotline: +84 36950 7001

- Collaborate with the CEO in setting and driving operational strategy and optimizing the business model. - Lead and oversee daily Operations of the Caregiver Operations Department including 3 Teams: Caregiver Operations Team (Distributor & Supervisor), Direct Sales B2C, and Hospital System deployment Team to ensure targets and drive continuous improvement. - Responsible for Sales achievement and Service quality daily, weekly, monthly. - Responsible for training and coaching staffs and supervise the performance improvement. - Build the company policy, and process and apply the patient and family member management system to the hospitals. - Develop sales processes, operation processes, recruit and train Caregivers, coordinate and manage caregivers’ quality. - Manage over 1,700 Caregivers and Domestic helper partners and quality monitoring at 32 hospitals and private homes in Ho Chi Minh City.- Monitoring the patient and family member management system daily. - Incident management: Handling the major incidents during care service operations at home and hospital (relating to safety incidents): altercations, accidents, fatality cases, harassment, service violation, criminal activities... with the client/patient/3rd party or hospital staff. - Recruiting and training the new caregivers, conducting re-training programs for caregivers and domestic helpers weekly/monthly/quarterly. - Analyze internal operations performance, monitor KPIs and reporting to the BOD. - Responsibility for the Company’s risk, effective risk management and compliance. - Build and maintain good relationships with the hospitals and clinics (over 32 hospitals in Ho Chi Minh City), and other stakeholders. Collaborate with other departments: Accounting, PR & Marketing, IT, HR and mentors. - Responsible for the success of the Company's expansions at the hospitals. - R & D: Responsible for products research and development. PIC for product training and skills training for employees.

MONEYCAT.VN - Lendtop Ltd. is a fintech company providing online lending p2p services - TOP3 MicroLending company in Vietnam. Roles of COO at Moneycat: - Collaborate with the CEO in setting & driving operational strategy. Translate strategy into actionable goals - Build operations process to ensure smooth scaling - Be a player-coach who leads by example, mentoring & also perform some tasks by his own - Ensure effective recruiting, onboarding, professional development, performance management, and retention - Adhere to company, regulations & local business requirements, enforcing compliance & taking action when necessary. COO Daily duties @ Moneycat: - Run and day-to-day operational management of the teams (Under Writing/Doc Checking, Customer Services, Sales, Telesales, QM and Fraud Prevention). - Analyze internal operations, identify areas of process enhancement. - Run A/B Test of process improvement, analyze results, adjust activities as needed to increase success. - Collaborate with other departments (Collection, Accounting, Legal, PR & Marketing, Risks, IT, Product, HR). Ensure execution of directly-related activities. - P&L: Manage operational expenses (OPEX) to ensure the achieve the budget targets. - Track results by analyzing & interpreting data & KPIs metrics. Develop action plan that ensures alignment with short-term & long-term objectives. - Ensure effective recruiting, onboarding, performance management, and retention. - Creating new company policies, processes & procedures to ensure smooth scaling. - Responsibility for mitigating risk & meeting all compliance & legal requirements. - Product development by mystery shopping at competitors’ sites and services. - Provide management training sessions for the operation management team. - Managing the relationship between Lendtop & existing clients & develop the relationship with the potential clients. - Other tasks: PR activities with the newspapers & the local authorities. - Website: https://moneycat.vn/

Trans-cosmos is an outstanding company in the Outsourcing Services industry in Japan and Vietnam. Roles of Operation Manager at transcosmos Vietnam Co., Ltd: - Operation Manager for SONY ELECTRONICS VIETNAM (SEV) project at Transcosmos Viet Nam. - Operations Manager for BPO Call Center/Customer Service Support and Technical Support/Telesurvey - Project Operations Manager/Project name - SONY ELECTRONIC VIETNAM Website: https://www.trans-cosmos.com.vn/vi/

Amazon UK CS project.

Sutherland Global Services Inc. (SGS) operates as a digital transformation company providing outsourcing call center services. Project UBER at SGS Malaysia: UBER Incident Response Team/BPO Call Center/Customer Service Consultant/UBER Incident Response Team (Live chat, Email, Phone Support,Urgent Supports)/Social Media Crisis/ Senior Staff/ UBER project and AMAZON UK project. UBER project IRT Description: The Incident Response Team (IRT) is a segment of Community Operations that is tasked with resolving reported safety incidents, often referred to as Urgent Support, through quick and careful handling. Agents on the Incident Response Team have been trained to investigate, document, and take appropriate action on all reported safety incidents in an effort to create a safer platform for riders, partners, and the public as a whole. Incident Response Team Customer Service Representatives (IRT CSRs) around the world provide Urgent Support coverage for every city where Uber is operational. Urgent Support Issue Types: Accidents / Crashes / Collisions/ Safety Incidents Safety Incidents deemed urgent include, but are not limited to: - Altercations (Verbal & Physical) - Discrimination - Health & Wellness Concerns - Law Enforcement Inquiries - Missing Persons - Sexual Misconduct - Substance Abuse - Theft - Unsafe Driving - Weapon Possession Safety Incidents can vary in severity and complexity. Uber has policies and processes in place to help guide IRT agents on how to handle even the most unique and extreme scenarios. SGS Website: https://www.sutherlandglobal.com/ SGS Malaysia Facebook page: https://www.facebook.com/pg/SutherlandGlobalServicesMalaysia/photos/?ref=page_internal

SBOBET.com is an online bookmaker. The website has operations in Asia licensed by the Philippines[Makati city] and operations in Europe licensed by the Isle of Man to operate as an international sports bookmaker. CSR Role at SBOBET: Vietnamese Customer Services Representative. Customer Services Department/ Online Gaming and Betting /Customer Services Representative/Global Support Executive/Junior Staff Website: sbobet.com

Internship Student in Agriculture in Hefa, Israel. Agrostudies is an organization that provides advanced studies and training in various agricultural fields in Israel for students from developing countries. Collaborate with dozens of farms across Israel that are carefully selected, to ensure each student is received in the most nurturing, enabling and stimulating learning environment, allowing them optimal benefit from real exposure to the most advanced agricultural working methods. Classes are taught once a week in both Tel-Hai College in the North (nearby Kiryat Sh'mona) and at the Ruppin Academic Center. In addition, each group is assigned a tutor who accompanies them throughout their internship, based on their area of study. Fanpage: https://www.facebook.com/pages/category/Education/Agrostudies-191332804235774/ Website: http://www.agrostudies.com/ My Youtube channel: https://www.youtube.com/channel/UCQWJDikrfgKLitVwWsi_9pA

Collaborate with professors in Thai Nguyen University and local authority in the north of Vietnam to implement projects. Projects assigned: Projects on new rural planning, land use planning, afforestation planning. 1. Research, advice, and service on land management, environmental protection, and climate change issues. 2. Consultancy on making master plans, plans on land use at provincial, district and commune levels. 3. Participating in the formulation of processes, rules and techno-economic norms on research, investigation and evaluation of activities in the field of environmental resources. 4. Consulting on building database of maps, measuring, drawing and establishing map types. 5. Consult, Investigate, evaluate modern land classification, build land unit map. 6. Research climate change, geographic information systems, remote sensing. Locations: Van Yen - Yen Bai, Yen Phong - Ha Giang, Bac Son & Binh Gia - Lang Son, Ba Be - Backan - Nothern Vietnam Director: Assoc. Prof. Dr. Le Van Tho; Email: levantho@tuaf.edu.vn Address: Group 10, Quyet Thang Commune, Thai Nguyen City. Tel: 02803.852 893; 0912.003.756 ; Fax: 02803.852921 Website: http://tuaf.edu.vn/en-Us/article/mountainous-resources-and-environmental-center-247.html