lushika vitanachy

for a registered Telecom dealership, a role involving reception duties as well as dealing with Mobile service work, liaising between customers and cell phone servicing agents. Also dealt with Telecom plan changes, fax addresses, monthly creditors and word processing as required. Gained knowledge in Microsoft Access, Microsoft Word and NZA accounting package. Successfully completed the “Basic Network Services” module of the Telecom Dealer Training Programme.

I am currently working in this role on a casual basis. This role involves carrying out reception duties and taking all inbound calls for relocation enquiries nationally as well as internationally. It is the first point of contact for the client query and requires all information is entered on a database. Dependent on the enquiry the client is organized for a free in home survey, provided with quotes for local moves or directed to the appropriate consultant. Other reception duties are involved as meeting and greeting any visitors, ordering stationery, processing batching of invoices and assisting the consultants when required.

This role enabled me to demonstrate my strengths in the differing aspects of providing a high standard of customer care and service. It involved mainly frontline contact with customers, dealing with enquiries, complaints and ensuring customers are aware of the products and services provided by ASB bank. As experience within this role increased, it allowed me to have a part in the transfer of knowledge to newer staff members, eventually acting in a role of Branch supervisor.

Papers completed included : 1993 Economics 1 Introduction to literary studies Quantitative analysis Maths Quantitative analysis Statistics Living Religions A 1994 I Introduction to Public Economics Analysis of Conversation Indian History Marketing 1995 Macroeconomics Public Sector Economics Sex roles and the economy Education and society Money and Finance 1996 Microeconomics Modern Poetry