Luna Bittencourt Moises

Providing premier customer service to studio and school customers, ensuring that every client gets a concierge-level experience during their photo session; Capturing CADY standard high-quality photos of all clients at the CADY studio or during school events; Testing photography equipment and accurately preparing for a successful event or session.

Captured high-quality photographs, including coverage of small events, portraits, and product shoots; Collaborated closely with clients to understand their vision and requirements, working to meet expectations; Managed end-to-end process from planning, shooting, editing, and final image delivery.

Designing visually appealing digital and print assets, including logos, business cards, and social media graphics. Collaborated with clients to meet design requirements and ensured high-quality final products. Managed multiple projects simultaneously while meeting previously negotiated deadlines without compromising quality or attention to detail. Worked closely with printing company guidelines to ensure accurate production of printed materials. Received positive feedback from clients on creativity of designs as well as ability to meet project requirements within given timelines.

Managed social media for a custom gifts business, creating engaging content for diverse audiences and enhancing brand presence online. Photographing and filming the products immediately after production. Communicated directly with clients, handling orders and queries through multiple platforms, mainly Meta Business Suite.

Answered inbound calls to assist users with IT issues related to accounts, software/hardware, and others, providing solutions via phone and remote desktop tools. Managed help tickets on the ServiceNow platform, documented solutions, and escalated complex issues to global teams as necessary. Improved key metrics, including reducing hang-up rates, call queue wait times, and maintaining 4+ out of 5 customer satisfaction ratings. Quickly learned new software and ticketing systems, becoming proficient within two weeks of training.

Provided exceptional customer service by greeting and assisting customers with their purchases; Managed social media accounts, created promotional content, and recorded/edited videos for online platforms. Increased store visibility through consistent and engaging social media content. Processed cash, credit, and debit card transactions accurately and efficiently; Assisted in inventory management by monitoring stock levels and notifying supervisors of low inventory.

Worked on various audiovisual projects and short films during university years. Acquired skills such as communication in teamwork, ability to work efficiently in fast-paced environments, and organization.