Luminita Rusu

● Managing 7–11 team members (including multiple CSMs who later earned promotions), while ensuring stability, quality, and client satisfaction ● Delivered consistent commercial overperformance: exceeded targets by 123% (Q1), 132% (Q2), and 102% (Q3–Q4) in 2024 ● Led one of DACH Tier 1 consulting portfolio to its best-performing month on record ● Recognized for client servicing excellence, deep understanding of DACH clients, and proactive coaching of CSMs ● Implemented new workflows and trained teams on compliance, communication, and project delivery best practices.

● Led a mini-team of 2 within the Tier-1 consulting portfolio (DACH), overachieving commercial goals each quarter (113–135% of target in 2023) ● Managed high-stakes due diligence projects with consistently positive client feedback ● Elevated team performance by fostering collaboration, promoting a “thoughtful partner” approach, and coaching associates in client communication ● Contributed to the portfolio’s first-ever positive NPS in EMEA, improving client satisfaction through project quality and engagement.

● Led due diligence projects (20N-100N) and delivered above-average performance on key commercial metrics such as yield and perceived client quality

● Led day day-to-day operations (including hiring), business development and client management for PE, VC and consulting firms. ● Managed and coached a team of 10 Research Associates, ensuring the quality of delivered results and customer excellence.

● Executed client projects end-to-end, building strong client relationships and expanding business opportunities (generated new leads)

● Conducted research on companies and industries, and identified the most suitable experts to address our client’s complex strategic challenges

● Recruited experts for projects financed by international donors and NGOs in different regions of the world including Africa, Caribbean, Pacific region, former USSR countries, and Asia; ● Recruited highly qualified candidates for senior-level and executive positions within private companies or their offices around the world; ● Dealt with projects in different sectors of development aid such as agriculture and rural development, food security, environment, public finance management, culture and education, ICT, macroeconomics, trade facilitation, private sector development, etc. ● Liaised with Project Managers and HR officers from different companies that were bidding for projects or were recruiting personnel to cover internal open positions; ● Conducted telephone/skype performance-based interviews with potential candidates, including negotiation of financial and other conditions of the contracting prior to submission; ● Performed CV and Cover letter tailoring in EU, WB, ADB, UN (P11), NGO and private sector formats, to professionals from different fields and levels of seniority, in order to emphasize each candidate’s relevant experience and qualifications.

● Managed Spanish payroll processing for companies from Spain, while resolving staff inquiries and concerns, and ensuring thorough client understanding of policies and procedures; ● Processed payrolls on a weekly, biweekly, monthly and quarterly basis with pertinence to full time and part-time employees; ● Ensured that employee payroll processing is in compliance with Spanish legislation; ● Delivered accurate net-pay to employees, making statutory deductions, and submitting accurate tax reports to Spanish authorities; ● Managed relationships with various global payroll providers with a focus on the accuracy and timely receipt of payroll reports.

● Researched and analyzed information on cooperation strategies of the Republic of Moldova with bilateral partners.

● Carried out the day-to-day operational management and implementation of all activities pertaining to partnerships development and fundraising.

● Responded to customer inquiries; ● Provided personalized customer service by responding to the needs of the customers; ● Generated customer interest in the services or products offered by the company; ● Ensured feedback from the customer to further improve the customer services; ● Evaluated problems of the customers and provide logical lasting solutions.