Andrea Lau

- International Workforce Solutions Management: Managed end-to-end delivery for 200+ EOR and 600+ HRO employees of about 30-40 accounts across 10+ countries, coordinating with payroll, legal, and compliance teams to design tailored solutions. Maintained 95%+ client satisfaction; ensured compliance with local labour laws and co-employment frameworks across all jurisdictions. - New Country or Service Expansion: Led greenfield market entries (Türkiye, Dominica) from 0 to 1, including entity setup, labour law mapping, and payroll activation. Built a standardized compliance audit checklist by country, establishing a repeatable launch methodology scalable for future expansions. Supplier & Partner Management - Pre-Sales & Vendor Management: Managed upstream/downstream vendor ecosystem; established SLA- driven quality benchmarks. Delivered customized outsourcing solutions through deep client needs analysis, fostering long-term strategic partnerships aligned with client growth.

- User research & Product Positioning: Conducted user and market research (50+ reports) and consumer research to identify pain points in existing market and define core user. - Roadmap Planning & Product Positioning: Translated business requirements into structured product roadmap and functional architecture, prioritizing MVP functions while maintaining focus on scalability for future needs. - Project Management & Agile Execution: Developed detailed business plan outlining operational strategy, implementation roadmap, and user growth initiatives. Applied agile methodology to coordinate development activities and enable quick pivots based on market feedback to increase product-market fit.

- People operations & supplier management. Partner with HRBP to manage contingent workforce life-cycle, from hiring and on boarding to performance tracking and off boarding. Implementing standardised guidelines that improve resource out to realisation and reduce Vander caused by 10%. Worked with the HR Business Leader to implement HR policies to ensure alignment with management policies. - HRIS Project delivery & product management. Deliver seven critical HR projects on time with 3.6/5 average score from project stakeholders. Lead requirements research, connecting cruise, functional stakeholders and translating requirements into effective solutions. - Efficiency management & process optimisation. Build efficiency analytic framework from scratch producing actionable data reports that drove processed improvements and elevated team performance to top 10% among all IT departments. Established demand management process with 15+ SOP and 10+ training sessions resolving cross departmental communication gaps and standardising resource location process.