Lul M.

Key contributions: • Partner with internal and external stakeholders to establish contracts that offer the most efficient and cost-effective approach to acquiring services required by our Experis’ clients. • Oversee the contract negotiations with Vendors, Clients, Independent Contractors and Temporary Employees as it relates to their, Master Service Agreements, Service Level Agreements, Independent Contract Agreements and Temporary Employment Agreements. • Oversee the preparation of formal Statement of Works (SOW), Request for Proposals (RFP), Request for Tenders (RFT) and Requests for Information (RFI). • Develop and implement policies and procedures to streamline vendor operations, enhance efficiency, and ensure consistent service delivery. • Monitors and oversees the day-to-day performance, activities and requirements of the Operations Professionals team, ensuring effective operational delivery. • Collaborate effectively with other departments to ensure seamless cross-functional operations and optimize relationships. • Cultivate and maintain strong relationships with clients, vendors, and stakeholders to ensure effective communication and successful partnerships. • Monitor and analyze key operational metrics related to vendor performance, identify areas for improvement, and implement corrective actions as needed to drive continuous improvement. • Ensure compliance with regulatory requirements and industry standards in all vendor-related activities to mitigate risks and maintain the highest level of integrity.

Liaise and work in close collaboration with business units for drafting, reviewing, and negotiating commercial agreements, including master service agreements, consulting agreements, sub-vendor agreements, leases, non-disclosure agreements, and contract amendments. Perform a multitude of activities, such as monitoring project progress, preparing schedules, allocating tasks to internal teams, administering 1000+ template contracts, and maintaining project documents with maximum accuracy. Consult with business units regarding the resolution of contract issues, maintenance, and administration of legal documents. Assist management with process development and improvement initiatives. Analyze contract requirements, provisions, and terms and conditions to ensure compliance with laws, regulations, and corporate policies and procedures. Facilitate rollout of new and revised contract templates, instructions, training, policies, and procedures by coordinating with General Counsel. Key Contributions: • Identified contractual risks during contract negotiation and discussed with executives, management, and other stakeholders to ensure smooth functioning of operations. • Supported organization by assessing risks, making recommendations, and engaging external legal counsel through interactive communication. • Collaborated with business units and stakeholders to define requirements, scope, and objectives, while meeting clients’ needs and specifications. • Ensured the execution of contract approval processes as per company’s policies.

Notified consultants regarding pay check delivery, timesheet submission deadlines, extensions, terminations, and general client policies. Delivered professional support to organisation by overseeing day-to-day activities, such as tracking client’s and consultant’s information, preparing paperwork (contracts, client agreement, GST letter), processing payrolls with Accounting Department, and producing detailed client reports on a weekly basis. Drafted manager’s reports on contractor’s end dates, pay rates, company structure, margins payroll, paperwork status, and accounts receivables. Reported daily activities to consultants, including payroll, initial contract sign-up, extensions, and timesheets. Created contractual and full-time offer packages for new hires, administration, and renewals. Cooperated with Procom’s Finance Department for administering A/R and A/P ledgers. Reviewed record of employment, letters of employment, termination letters, and any other documentation for Consultants. Key Contributions: • Built sustainable relationships with customers by actively following up with clients, managing A/R and A/P ledgers, addressing concerns, and resolving queries related to invoices, extensions, payrolls, and T4 forms / documents in a professional manner. • Assisted management with on-boarding and off-boarding of independent and sub-vendor contractors to Procom’s Contracting System. • Conducted contract lifecycle management for over 500 contractors across 15 different clients during onboarding circle. • Spearheaded extension processes between Procom and consultants / clients through client SOW’s and purchase orders.

Communicated with IBM sales representatives and business partners to maintain accurate and up-to-date knowledge of customer, sales lead, and pricing information. Conducted a wide range of activities, such as managing business controls, implementing correct accounting rules, executing future and pending sales, improving teams’ performance, and offering pre and post- sales support. Drafted monthly and quarterly reports for returns and concessions dollars spent and reported to senior management for supporting in decision-making processes. Key Contributions: • Steered business success by accomplishing weekly sales commitments, optimizing customer satisfaction, and improving sellers’ productivity. • Worked in close collaboration with multiple teams, including U.S. (Phoenix, Raleigh & Chicago), Toronto, Montreal, Brazil, Mexico, and China for supporting IBM sales reps residing in Toronto, Phoenix, and Raleigh.

Graduated with Honors Minored in Women's Studies