Marshall Vladimir Lukovic

• Drive $30M+ in annual sales. • Develop and maintain strong relationships with key decision-makers. • Manage a portfolio of high-value clients ($5M-$10M each). • Create and execute strategic sales plans for business growth. • Present tailored product solutions to meet client needs. • Lead contract negotiations and close high-value deals ($1M+). • Conduct market research and identify growth opportunities. • Collaborate with internal teams to ensure client satisfaction. • Prepare detailed sales reports and forecasts. • Implement customer retention strategies to achieve 90%+ retention rate. • Stay informed about industry trends and attend relevant conferences.

• Developing and executing strategic plans to achieve sales targets. • Creating and communicating sales goals, ensuring C-level executives are being informed of the progress. • Training and developing new sales managers. • Building and maintaining long-lasting, strong relationships with customers, partnering with them to better understand their business objectives and needs. • Understanding industry-specific trends and landscapes. • Effectively communicating value propositions through presentations and proposals. • Reporting on factors that are shifting strategic directions of accounts and tactical budgets.

• Achieving growth and hitting sales targets by successfully utilizing sales tools • Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence • Retaining the existing clients and ensuring customer satisfaction

English Second Language Teacher / Team Lead AmazingTalker · Self-employed Apr 2021 – Oct 2021 · 7 mos Taipei City, Taiwan · Remote Teaching: • Tutor A1–C1 students in group and individual classes. • Assign tasks/homework and mentor special classes. KPI: Deliver 25+ classes weekly with 90%+ satisfaction. Student Recruitment and Conversion: • Recruit students online and convert trial students to paying clients. KPI: Achieve 40%+ trial conversion and recruit 5+ students weekly. Sales and Retention: • Sell customized curriculums ($1,000–$7,000 USD) tailored to student needs. • Retain students with personalized support and consult Business English learners. KPI: Close 2+ curriculum sales monthly and maintain 90%+ retention. Classroom Management: • Apply management tools for structured learning environments. KPI: Achieve a 95%+ satisfaction rate in group classes. Team Leadership: • Team Lead for up to 20 tutors, overseeing daily performance and workflow. • Manage tutor conversion, retention, and upsell strategies to optimize overall team KPIs.

• Make 300+ calls daily to identify and engage potential clients. • Convert 2 new business accounts per week. • Secure 2 deposits per week and maintain high client satisfaction.

• Organizing the Crew: Ensure smooth operations with a 90%+ on-time service rate. • Leading the Shift: Maintain a 4.5+ average customer feedback rating per shift. • Delegating Upsell Goals: Ensure each crew member achieves $200+ upsell per shift with 80%+ goal achievement across the team. • Assigning Tasks: Ensure 95%+ task completion accuracy and timeliness per shift.

Part of the Work & Travel program through Cultural Homestay International (CHI) for the New England and Great Lakes regions.

Field of Study: Interdisciplinary, multidisciplinary, and transdisciplinary security studies. The program focused on the integration of interdisciplinary knowledge and skills in security sciences, including crime prevention, emergency management, environmental security, and strategic risk analysis. The curriculum aimed to develop graduates who are capable of: •Analyzing security risks and threats (crime, terrorism, environmental hazards). •Designing and implementing security systems for public and private sectors. •Managing human and material resources during emergencies and crises. •Cooperating with law enforcement, inspection bodies, and international security organizations.