Luke L.

• Designed and maintained structured data systems for tracking sales performance, cost management, and profitability — building a foundation for reliable business reporting. • Developed Excel-based pricing models and calculators to standardise quotations, optimise margins, and support consistent commercial decision-making. • Analysed customer behaviour, revenue trends, and service mix data to refine marketing strategy and prioritise high-value business segments. • Created Power BI dashboards to monitor KPIs including revenue growth, order volume, and operational efficiency for ongoing performance management. • Delivered RM250,000+ in revenue through data-informed customer acquisition strategies; achieved RM650,000+ in total revenue within 13 months of operations.

• Produced routine and ad-hoc sales performance reports used by national management to guide business decisions, pricing strategy, and account reviews. • Queried and analysed large datasets using SQL (Teradata) and advanced Excel, covering sales metrics, account activity, and business KPIs. • Built structured reports and summaries that translated complex data into clear, concise insights for senior stakeholders and sales leadership. • Collaborated with sales teams using Salesforce CRM to ensure data accuracy, completeness, and relevance across reporting outputs. • Improved reporting workflows and turnaround time, enabling faster access to performance data for decision-making across the organisation.

• Managed payroll, invoices, and asset data for 10 clients; improved reporting accuracy and processing efficiency. • Assisted in financial statement audits and tax computation workflows, building foundational skills in structured data handling.

• Achieved RM200,000 sales, representing a 30% increase in overall revenue over a course of 7 months. • Involved in hiring and training of 5 new staff by vetting and guiding them through operations.

• Managed 10 members under the Events Department. • Organized 5 events with attendances ranging from 30 to 90. • Liaised with university staff, suppliers, and delivery personnel to ensure efficiency and success of events. • Effectively integrated budgets and improvements whilst collaborating with university staff to streamline events.