luke miller

warehouse operations manager

About

Dedicated, hard working, results driven, multi-unit manager with proven ability to administer and achieve employee initiatives with overall company objectives while driving bottom line growth in diverse markets. Over 8 years of experience in managing all aspects of customer service personnel, P&L management and strategy development and execution. Strengths include maintenance and implementation of up to date customer service organization and resolving customers * concerns in both corporate and field environments. Effective in creating a positive and productive work environment.

Country

united states

City

chicago

Industry

retail

Skill

sales, retail, customer service, management, recruiting, forecasting, hiring, merchandising, store management, leadership, customer satisfaction, microsoft office, team building, training, operations management, sales management, sales operations, direct sales, retail sales, team management, inventory management, microsoft excel, microsoft word, microsoft powerpoint, microsoft exchange

Experience

assistant district manager

bridgestone retail operations, llc

2013-1 - 2014-9 · 1 yr 9 mos

* Assisted in managing over 230 employees within 25 stores in the DC area across three states: VA, MD, PA * Directed and participated in store manager and teammate recruiting, selection, development, and retention programs * Established sales goals for store managers and sales teammates and provided consistent feedback on performance against objectives

store manager

bridgestone retail operations, llc

2011-1 - 2013-12 · 3 yrs

* Cedar Rapids, IA store profit in first three months: $21,316 * 15,783 * 14,257 * 2012 Top Profit Improvement Award: $60,638 (Onalaska, WI) * Recruited, developed, retained sales and service associates * Generated and maintained commercial, national and fleet accounts * Maintained daily, weekly and monthly financial reports * Organized and managed sales promotions to drive business

warehouse operations manager

rim logistics, ltd

2017-12 - Present · 8 yrs 9 mos

area manager

bridgestone retail operations, llc

2014-9 - 2017-11 · 3 yrs 3 mos

* Responsible for leading the overall operations, performance, and compliance of 9 retail locations within my area (Washington DC market: Virginia and Maryland) via store managers and the 80 employees. * Support the company initiatives to achieve the company strategy and to deliver a high-performance, customer-centric culture. * Responsible for monitoring performance goals for each store, including customer count/retention, unit sales, credit card applications, telephone conversions and safety. * Identify training and development opportunities for teammates; align with setting a business plan and managing the P&L. * Delivered B2B business and trained store managers on B2B related duties. * Ensured stores were following the compliance and safety policies/ procedures. * Managed and resolved customer escalations. * Responsible for closely monitoring the talent acquisition efforts, labor demand forecasting and payroll.