luke johnson

head of it service delivery

About

Global Infrastructure Operations manager with 10+ years experience a proven track record within facilities, healthcare, public sector and manufacturing environments. Technically focused with IT architecture and infrastructure security and project management skills. Responsible for the day to day management and leadership of technical teams within multiple IT environments. Effective communicator comfortable dealing with customers, suppliers and internal staff at all organisational levels, both technically and on a non technical level. Management Specialities :- Team management, strategic planning, project/programme management, crisis management, solution design, project implementation, budgetary management, supplier management, service level management and capacity planning. Technical:- ITIL V3, Virtualisation (VMware & Microsoft), Networking (LAN, WAN, SDWAN) , Windows Server (2000 – 2016), Telephony Solutions (Cisco, Nortel, Siemens & Avaya), Microsoft Exchange, DR & Backup , Storage (Netapp, HP, Nutanix, VSAN) IT Security, Private cloud hosting.

Country

united kingdom

City

chesterfield

Industry

facilities services

Skill

itil, infrastructure, windows server, microsoft exchange, active directory, virtualization, management, it strategy, vmware, networking, cisco technologies, project management, disaster recovery, it service management, team management, wan, it management, information technology, technical support, change management, vmware infrastructure, security, solution architecture, storage, cloud computing, information security, microsoft technologies, capacity planning, strategic planning, analytical skills, incident management, managed services, infrastructure project management, service level management, it operations, crisis management, business process improvement, service delivery, telecommunications, problem management, team leadership, teamwork, tech savvy, itil process, it infrastructure operations, group policy, strategy, data center, netapp, high availability, data migration

Experience

interim infrastructure services manager

arch insurance group

2019-7 - 2019-9 · 3 mos

head of it service delivery

elysium healthcare

2019-11 - Present · 6 yrs 11 mos

senior infrastructure engineer

healthcare at home

2008-11 - 2010-2 · 1 yr 4 mos

Senior technical lead for infrastructure team, management of 3 members of staff allocating necessary resource to achieve objectives.

self employed

discover it (uk) ltd

2000-6 - 2002-1 · 1 yr 8 mos

Working with small businesses an non profit making organisations in the Walsall area providing IT training and technical support.

it infrastructure support

healthcare at home

2006-5 - 2008-11 · 2 yrs 7 mos

* To provide IT support for a Windows 2003 Active Directory server environment * Support and administration of Cisco network equipment * Support of telephone system * Responsibility for daily backups and restores * Support of LAN & WAN infrastructure * Ensuring security of systems is maintained * Involvement and responsibility for future infrastructure development projects * Compliance with ITIL standards and procedures

it systems engineer

craig and derricott ltd

2002-5 - 2006-5 · 4 yrs 1 mo

* Responsible for all IT systems * Consolidation and simplification of IT systems * Complete Rebuild of the Domain and network * Technical lead in company ERP migration * Automation and documentation of many of the IT tasks, reducing the IT support requirements

global infrastructure operations manager at at rentokil initial

rentokil initial

2017-6 - 2019-5 · 2 yrs

Currently working as the Global Infrastructure Operations Manager of a FTSE100 company with a primary focus on establishing a global follow the sun support team through the unification of regional IT teams and standardised support processes.

it infrastructure manager

nottingham city council

2012-12 - 2016-4 · 3 yrs 5 mos

I am currently responsible for a team of 40 members of staff, reporting to the Head of IT and accountable for an annual OPEX budget of £1.8m and circa £3m CAPEX programme budget. Providing strategic leadership of the IT Infrastructure function, supporting the delivery of the Council’s corporate objectives. Development of the organisation by identifying and implementing ITIL focused business improvements. Identifying and delivering efficiencies by reducing the complexity of the IT infrastructure, consolidating systems and technologies and aligning to a common IT strategy. Strategic planning, defining and ensuring the implementation of infrastructure projects whilst providing suitable operational and project support to multiple lines of service.

it infrastructure manager

healthcare at home

2010-2 - 2012-12 · 2 yrs 11 mos

Management and development of a highly skilled Infrastructure team, providing day to day operational support and in line with business objectives. Responsible for the planning, development and implementation of the Infrastructure strategy to fit inline with business objectives. Central point of responsibility for all technical infrastructure issues. Ensuring that the IT infrastructure is optimally configured to minimise security risks and minimise interruptions to business operation. Infrastructure lead for all IT projects, making sure that the underlying infrastructure is in place to underpin and support internal requirements.

global infrastructure design manager

rentokil initial

2016-4 - 2017-6 · 1 yr 3 mos

Rentokil Initial plc employs 31,000 people in over 65 countries offering the strengths and experience of a multi-national organisation, whilst retaining the agility and characteristics of a local company. The business is focused on delivering great service to its wide range of customers. World leaders in Pest Control and Hygiene services. Our Mission is 'Protecting People, Enhancing Lives'.The company's primary listing is on the London Stock Exchange. Annualised revenues in 2015 were £1.8Bn. The company values are Service, Teamwork and Relationships.