luke behn

* As a Phlebotomist I work in a Pathology Collection Centre, Hospital, Clinic or Medical Practice & when required, home visits to take pathology specimens from patients. Taking pathology specimens generally involves using a needle to take blood specimens from patients. * Other pathology specimens taken by a Phlebotomist may include skin tissue or bodily fluids. * Phlebotomist also conduct tests such as ECG (Heart) screening. * These specimens and tests are sent to Pathology Laboratories to assess patients for medical problems.

The Special Services Associate position I have been assigned within the store has many various duties which consist of processing special customer orders, maintaining & updating customer records, processing new Home Depot consumer & commercial credit account applications, effectively process customer product return & new product retail sale transactions via a cash register, cash handling, produce reports as per management direction on store delivery schedules, staff productivity & other data as required, answer incoming telephone enquiries regarding customer orders, capturing new sale leads & entering into in-house database systems, & effectively manage & try to provide appropriate solutions to customer complaints. This highly challenging role requires strong team player attributes, effective communication skills, strong attention to detail, exceptional customer service skills with the ability to multi-task.

In the role of Customer Care Representative within the Contact Centre I was required to perform various job functions, some of which involved answering incoming calls from direct customers to effectively manage & resolve their queries relating to their insurance premiums. Insurance cover is provided to customers for various assets such as car, house, contents, boat, caravan & landlords property insurance. My primary function in this role required me to respond to incoming calls that were received and resolve customer questions regarding their premiums that have been sent. This role required excellent customer service skills, ability to effectively time manage, strong attention to detail, accompanied with the ability to deal with complaints & ultimately try to retain, cross sell & upsell business wherever possible.

Information Technology Modules studied include: Intermediate Programming with Java, Database Design, Web Design and Server Connectivity with PHP, Flash 2.0 Multimedia, HTML Javascript, Web Administration, Networking Cisco 1 & 2, Service Management, ITIL Foundation v3, Business Analysis & Project Management.