Luke Balkovec

• Support the management of Hyundai Canada’s national dealer network, analyzing dealership performance and maintaining strong working relationships with dealer principals and auto groups • Prepare dealership financial summaries and deliver insights to senior management and leadership to support strategic and operational decision-making • Developed and maintain a General Manager Evaluation Program to assess and track dealership leadership performance, providing monthly reports to support continuous improvement • Act as a liaison with Hyundai Motor Company, Hyundai Canada’s parent company, providing insights on dealership performance and the Canadian market, while also supporting dealer recognition initiatives • Support new dealership development and renovation projects, coordinating with architectural firms and vendors to ensure compliance with Hyundai’s GDSI image standards, design requirements, and timelines • Support and coordinate dealership network changes, including ownership transactions, mergers, succession planning, and the evaluation of new dealer candidates

• Performed competitive analysis of other brands and retailer websites to drive Milwaukee product growth • Led research and exploration of new E-Commerce technologies and methods to enhance online business for Milwaukee Tool and partners • Audited distributor's E-Commerce platforms to ensure product accuracy, brand compliance, and a positive customer experience • Met with clients to discuss strategies and plans for upcoming marketing initiatives and promotions • Created and tailored product databases to enhance efficiency for distributors during product onboarding

• As a member of the National Distribution team, provided distribution and logistics support in accordance with Hyundai policy and procedures • Communicated with zone managers, the logistics contractor, and 223 dealers to meet customer and dealership requirements • Managed “Sold Order Change/Cancellation” requests for all Canadian dealerships • Compiled weekly vehicle ordering trends and inventory reports • Under own initiative, created Excel based dealer time mapping tool to improve efficiency of national automobile allocation

• Supported the Long Term Care Financial Team through data collection and compilation for the purpose of internal and government reporting • Responsible for balance sheet reconciliations, Covid-19 reporting and updating Ministry of Health Payment Notices • Created and updated income statement templates, tracked labour hours and compiled bad debt history • Communicated with outside utility contractor to assist with budget creation