Luke Baines

- Spearheaded Ocado’s "Better Metrics” project, developing company metric tree and commercial impact calculation tool used by over 200 business users Led cross-functional product strategy workshops to shape feature prioritisation - Designed bespoke experiments for new warehousing automation products and ran statistically rigorous testing (e.g. t-tests with interrupted time series & mixed effect models). One feature gave 1.5% improvement in capacity at trial stations, leading to network-wide implementation - Developed a 5-year financial cash projection model for Ocado finance team

Improving Weezy's operational systems through product, analytics and strategy. - Designed Weezy’s operations product strategy, building and implementing roadmap across supply chain, fulfilment, last mile & customer experience through data driven analysis - Managed interdisciplinary team to design, build and implement product developments in 22 dark stores for 300 users - Reduced fulfilment errors by 50% through introduction of handheld warehousing technology - Project managed creation of data pipeline through to companywide BI visualisations - Launched Weezy distribution centre and developed tools to reduce manual task time by 60%

Consulting with a large bank to improve their dynamic data storage model and improve access to loans for SMEs. Creating and testing an initial event-driven architecture to improve internal scalability of micro-services, as well as bank wide efficiency. I also use oracle policy modelling (OPA) to create one such micro-service, outputting events which can be communicated through the wider architecture.

I supported the Product Ownership and Customer Success teams in improving and delivering our CRM software. Within product ownership I helped design improvements to our products based on client feedback. For Customer Success, I created bespoke solutions for clients depending on their needs for our guest profile data management, user application, and automated emailing system.

In 2017 two partners and I set-up and managed a company named Grandma Groove. Our aim was to disrupt an industry which was typically dominated by a few much larger entities: the student event market. We had a better understanding of, and access to the customer on our side but needed to create a brand from scratch as well as understand the nature of the market and suppliers with no initial funding. We accomplished this and much more to the point that we were generating profits of £25,000 a year in 2 years with events in 5 venues in two different cities.

Supported business pre-incubator testing phases, I helped entrepreneurs both design realistic minimum viable products (MVPs) and create and undergo feedback focused tests to improve on their ideas.

Undertook a year in industry as a defense consultant. Projects included: - Running a Google Ads and Google analytics Campaign for Mission Systems division - Designing and updating team website considerably - Organising a company hackathon - Conducting software user trials with operational end users - Writing a software functional assessment client deliverable

Completing an MBA at INSEAD in Fontainebleau as part of their 26J cohort. Watch this space...

IB: Higher level Maths, Physics and Chemistry. Standard level English, Economics and French. (45 out of 45)