Luke Astri

Suade offers modular technology to automate regulatory reporting end-to-end.

I reported to the CRO in the Risk Management Department, my responsibilities included: • Delivering LCR results for the Liquidity Risk prudential standard under the Basel III framework (APS 210). • Preparing BPV, PnL, and VaR reports for traded and non-traded market risk streams. • Independently reviewing customer FX and derivatives transactions and providing Front Office MTM valuation updates. Key Achievements: • Improved team communication by refining Market Risk reports and restructuring outputs to deliver clear, concise results. • Selected by the CRO to manage the Risk Management Department's non-financial risk in FY23, successfully executing: - Inherent and residual risk self-assessment reviews. - Risk-treatment plans for highly rated risks. - Development of a tailored Data Risk profile using a new policy framework.

I reported to the Client Management Director, overseeing four direct reports and supervising twenty-five customer support staff. My primary focus was collaborating with local and regional stakeholders to address customer service issues impacting Client Management performance. Key Achievements: • Played a key role in our team becoming a finalist for the 'Small Team of the Year' award at the Customer Service Institute of Australia in 2022. - https://www.csia.com.au/2022-asea-finalists • Reduced call queues and improved customer satisfaction by creating new SLA reports targeting weaknesses in customer interaction wait times.

I reported to the Client Management Director, focusing on delivering exceptional customer service for City Index and FOREX.com. The role required strong communication skills, monitoring the macroeconomic environment, and executing FX and CFD buy-and-sell deals. Key Achievements: • Strong quarterly performances led to a promotion to Team Leader.