Luiz Gustavo Ribas

End-to-end management of international shipments to the Americas (USA, Peru, Ecuador, Caribbean). - Acting as the focal point for clients and partners, ensuring compliance and adherence to the specific regulations of each country. - Coordination of communication between suppliers and freight forwarders to optimize processes.

- Responsible for logistics planning and monitoring of commodity loading and unloading (sugar), negotiating with mills and buyers to ensure compliance with contractual deadlines. - Management of bookings and withdrawal capacity at mills, acting preventively to avoid extra costs (demurrage/detention) in logistics operations.

- Strategic Leadership: Direct management of the execution and domestic & international logistics team (analysts and assistants), restructuring processes to increase productivity and operational accuracy. - Strategic Logistics Negotiation: Responsible for quoting and contracting international freight and port services, ensuring cost competitiveness and equipment availability. - Portfolio Management (Key Account): Consultative role with strategic clients, ensuring alignment of expectations and high service levels (SLA). - Technical Consulting: Support to the board in analyzing new business feasibility and critically reviewing international contracts for risk mitigation. - Process Optimization & KPIs: Development of control reports and role definition (RACI), ensuring export fluidity across departments and providing strategic data for board decision-making. *Note: Acting as an Independent Consultant (via Gus Export Consulting), focused on results and efficiency.

- End-to-End Follow-up Management: Comprehensive monitoring of all shipment stages, keeping the client proactively updated (step-by-step) to ensure full visibility and trust in the process. - Customer Success & Crisis Management: Direct resolution of critical issues (delays, strikes), minimizing financial impacts and ensuring client satisfaction. - Operations & Compliance Management: Supervision of export processes (Commodities), ensuring 100% documentary and regulatory compliance. - Tactical Leadership & Training: Strategic distribution of team workload, team training and development, and monitoring of KPIs to ensure high performance and shipment fluidity.

- High-Volume Shipment Management: Operational coordination of commodity exports (sugar, rice, cornmeal), managing complex operations in both Container and Break Bulk. - Financial & Documentary Engineering: Critical analysis of Letters of Credit and term negotiation in compliance with UCP 600 and ISBP 745 standards, ensuring financial liquidity and eliminating banking discrepancies. - Process Financial Control: Validation of logistics supplier invoices (carriers, terminals) against current rate tables and processing for payment, preventing value discrepancies. - Logistics Control & Line Up: Strategic Vessel Line-Up control and rigorous deadline management to prevent demurrage costs.

- Industrial Planning (PCP): Coordination with the factory's PCP department to schedule container loading for direct exports, aligning production with the logistics schedule. - Logistics Coordination (FOB, CFR, CIF): Complete management of domestic and international logistics, coordinating from booking receipt to cargo consolidation, stuffing, and delivery at origin and destination ports. - Documentary & Insurance Management: Instruction and issuance of export documents (REs, Tax Invoices, Commercial Invoices, certificates requested by the importer) and issuance of international insurance certificates with insurers for CIF shipments. - Cargo Release (BL): Requesting Express Release and Telex Release, handling follow-up with ocean carriers or Freight Forwarders to ensure agile cargo release at destination. - Global Interface: Direct contact with overseas importers and agents for sending documentary instructions and operational alignment.

- Banking & Document Dispatch: Handling bank collections (CAD / Buyer's Bank and Custody) and dispatching original documents via courier to international clients after payment confirmation. - Global Regulatory Affairs (FDA & Invima): Responsible for maintaining and updating FDA (USA) registration and issuing complex sanitary documentation, such as Invima certificates (Colombia). - Requirements Intelligence & Certification: Interface with Testing, Inspection, and Certification (TIC) companies to map destination government inspections, keeping the database updated to guide Commercial and Logistics teams. - Systems & Licensing: Operation of TOTVS (Protheus) ERP and complete management of export/import licenses, ensuring compliance with all customs formalities.

- International Branch Implementation (USA): Four months in loco dedication to the structural setup project of the North American branch in Chapel Hill (North Carolina, USA), actively assisting in organizational flow and culture definition. - Global Interface & Technical Visit: Acting as the interface between Brazil HQ and branches in the Netherlands, Dubai, and USA, including an on-site technical visit to the Breda office (Netherlands) for operational alignment. - Support to the Logistics and Documentation Department Team: Assisting in the coordination of international shipments, ensuring adherence to deadlines and technical specifications. - Process Optimization: Collaboration in developing solutions for logistics challenges and documenting process flows.

- Operational & System Support (TOTVS): Support to the logistics and documentation team in daily export operations, including shipment creation, contract entry, and expense logging in the TOTVS (Protheus) system. - Standardization & Optimization: Development of step-by-step instruction manuals for TOTVS entries, creation of a standard email database, and standardization of operational forms, aiming at department efficiency. - Data Management: Updating client records, facilitating information management for superiors. - Document Control: Control of documents and files, identifying them for easy location and access.

Especialização em Administração de Marketing com foco em comportamento do consumidor, segmentação, comunicação integrada, posicionamento, desenvolvimento de produtos, pesquisa de mercado, logística, gestão de pessoas e sistemas de informação. A formação consolidou minha capacidade analítica e estratégica, ampliando meu repertório sobre processos, branding, percepção de valor e tomada de decisão. Monografia: “O Audiovisual e o Turismo: A Cidade do Rio de Janeiro e Suas Representações Imagéticas” (Conceito B). Estudo sobre o impacto do audiovisual na construção da imagem turística e na percepção cultural de destinos, analisando três produções: Turistas, Os Simpsons – O Feitiço de Lisa e They Don’t Care About Us (versão brasileira). Carga horária total: 390h.

Formação em Turismo com foco em planejamento, gestão de serviços, comportamento do consumidor e economia do lazer. O curso ampliou minha visão sistêmica sobre organização, atendimento, experiência do usuário e análise cultural — bases que fortaleceram minha atuação posterior em processos, logística e comunicação. TCC: “Análise da oferta e demanda do lazer noturno em Sorocaba” (nota A), com ênfase em pesquisa de mercado e dinâmica sociocultural. Atividades: III Semana de Turismo – “Turismo: Desenvolvimento ou Exploração?” (2000) e 7ª Ciranda de Recreação (2002). Disciplinas de destaque (3200h): planejamento turístico, estatística, geografia aplicada, técnicas de comunicação, ética, sociologia, teoria geral da administração, relações com o público, transportes, organização de eventos, marketing turístico, história da cultura e da arte, metodologia científica e hospitalidade.