luiza szpatowicz

* Providing support and guidance on escalated cases and advising Caseworker Teams members dealing with 20 countries * providing expertise and interpretation on global policy and global and local processes * dealing with large volumes of information, leading knowledge transfers and providing trainings to team members * promoting common understanding and ensuring changes are communicated, implemented and interpreted consistently * identifying areas for improvement and participating in activities of Continuous Improvement Net * supporting the development of policy and procedures as part of an informal HR Network and cooperating with other SBSC (Kuala Lumpur & Manila) * supporting teamleaders with analysis of KPI reports

* Supporting HR people administration in processes as : hiring, transfers * data entry in SAP * liaising with and providing advice to employees, managers, local HR and HR Business Partners * managing requests in EIC system * updating company policies and procedures * providing trainings to new joiners * financial reports check, member of Continuous Improvement Net * Data Quality Focal Point * Local Services Migration Focal Point for FR, BE & GA)

The Georges Washington University Certificate of Managing Projects 3-day course