Luiz Felippe Wancelotti

Responsible for Administration & Procurement at Prudential do Brasil, with different areas under responsibilities, such as : Operations Excellence, Procurement & Vendor Governance, Facilities & Records Management.

Managed the start-up of new sales channels of Prudential do Brasil products, reporting to the Chief Executive Officer, being responsible for defining and deploying both processes and systems solutions for Sales and Operations. .

Managed the Operations (Policy Administration) organization in Brazil reporting to the Chief Operation Officer, responsible for Policy Issuing, Underwriting, Medical Services, Post-Issue, Call Center and Claims areas. Developed and delivered business solutions to both HomeOffice and Salesforce areas, aiming the most cost-effective solutions, aligned to company policies and procedures. Negotiated service level agreement with different service providers and monitored response time and service quality to internal and external clients. Developed and maintained the annual operating and capital budgets for Operations. Responsible for the recruitment, development, motivation and retention of assigned management staff.

Managed the IT organization in Brazil reporting to the Chief Operation Officer. Responsible for developing and implementing information technology initiatives aiming cost effectiveness and services and applications availability and performance. Developed policies and procedures to ensure the protection of enterprise assets and information. Negotiateed IT service level agreement with the organization and monitored IT systems and networks performance to assure service levels were met. Communicated IT plans, policies and technology trends. Developed and maintained the annual operating and capital budgets for IT. Dealt with IT suppliers and kept knowledge of current technology equipment, prices and terms of agreement to minimize the investment required to meet established service levels. Responsible for the recruitment, development, motivation and retention of assigned management staff.

Responsible for the strategy definition and launch of Technology solutions of Cultura Inglesa Online, an e-learning start-up company from Cultura Inglesa. After the work done by McKinsey & Co, hired by Cultura Inglesa to work on a business plan for the online company project, joined the team to stablish and manage the IT organization, reporting to the Chief Executive Officer. Responsible for developing and implementing information technology solutions on a new standard at the brazilian market. Negotiated IT service level agreement with IT vendors and monitored IT systems and networks performance to assure service levels were met. Developed and maintained the annual operating and capital budgets for IT. Responsible for the recruitment, development, motivation and retention of assigned management staff

Responsible for the sales and delivery of several IT-related projects on both brazilian and multinational companies. Managed teams on ERP implementations, e-business design and deployment, change management and data modeling and systems development projects. Responsible for the development, motivation and retention of assigned staff