Luiz Alberto Americano

- Own the end-to-end customer onboarding process, from implementation through ongoing monitoring and support; - Analyze and help structure clients’ procurement processes to ensure smooth adoption and long-term success; - Identify and drive expansion opportunities within existing accounts; - Draft and manage customer renewal contracts; - Ensure high customer satisfaction across the portfolio by proactively managing relationships and tailoring engagement strategies based on account health;

- Drafting proposals for contract renewals; - Identifying opportunities for expansion with existing clients; - Frequent contact with clients in Europe, the United States, and Latin America; - Developing strategies for clients with different temperatures;

I was part of the Customer Success team responsible for supporting customer who purchased our financial software. Therefore, beyond product knowledge, I also needed in-depth knowledge of finance, budgeting (using matrix budgeting model), and budget monitoring. - Responsible for a portfolio of 9 clients, providing support, training, and analysis to enable them to get the most out of the tools sold. - Monitoring indicators such as NPS and CHS. - Structure of a new product based on the SaaS model. - Creating PowerPoint and Power BI presentations for clients to provide them with a wide range of strategic information to support their decision-making. - Direct contact with many directors and senior managers at companies that have contracted our services.

- Conducting selection processes for new interns; - Developing key performance indicators for the regional HR structure; - Creating presentations and reports for the executive committee; - Supporting the company's internal communication initiatives; - Supporting administrative activities (payments, event organization, etc.)

- Responsible for analyzing traffic behavior on our client's website with the aim of creating more targeted and effective campaigns; - Assistance in prospecting potential customers for our company.