Luís Lima [LION]

Country Operations Manager @ Cisco

About

"We cannot live for ourselves alone. Our lives are connected by a thousand invisible threads, and along these sympathetic fibers, our actions run as causes and return to us as results." - Herman Melville "Today the network of relationships linking the human race to itself and to the rest of the biosphere is so complex that all aspects affect all others to an extraordinary degree. Someone should be studying the whole system, however crudely that has to be done, because no gluing together of partial studies of a complex nonlinear system can give a good idea of the behavior of the whole." - Murray Gell-Mann “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” - Charles Darwin LION Member, I accept all invitations. Who was and am I? Translator, reviewer, text analyst, field sales relationship manager and partner experience advisor. Have always worked with important or key corporations in the related industry, and have learned to act decisively and pro-actively in matters, gaining broad view and "large picture" focus on industry and market changes, despite different academic background. Responsible for improving partner and customer experience by eliminating or resolving issues or show-stoppers related to products and services, helping to assure win-win situations involving strategic partnerships between cross-functional internal and external teams with clients. Specialties: Relationship Management liaison, Translation, Customer Service engagement, more than adapted to working in multicultural environments, Process Specialist, Portuguese, English, German, Quick Adaptability, Restless problem resolution, analytical thinking, problem root cause planner, knowledge of logistics, distribution, order management, entire Quote to Cash process, B2B knowledge

Country

Portugal

City

Oeiras

Industry

Information Technology & Services

Skill

Portuguese native, Sales Support, Logistics, Manufacturing, Fluent English, Salesforce.com, Cisco, HTML, Customer Service, Android, Windows 7, Microsoft Windows 98, Customer Satisfaction, Customer Experience, Internet Explorer, Firefox, PDF, Photoshop, Image Editing, Cultural Awareness

Experience

Country Operations Manager

Cisco

2019-7 - Present · 7 yrs 3 mos

Portugal

Known as: Trusted Operational Performance and Transformation enabler Key Priorities: Sales Productivity, Operational Excellence, Transformation and Operational Efficiency & Compliance

Partner Experience Advisor

Cisco

2013-3 - 2019-7 · 6 yrs 5 mos

Lisbon Area, Portugal

High Level Partner Engagement role, focused on maintaining the partner's trust and business relationships and profitability growth, based on World Class Vision, Strategy and Execution parameters, delivering must-have competitive advantages on aggressive markets; keeping the Partner business consistent and trouble free, providing training on all operational aspects and improving the partner's Go-To-Market and Route-To-market options, on an at-a-glance best practice and best data analysis judgment advisory focus on all business aspects, including but not limited to, legal and programs matters, certifications, specializations and full quote-to-cash responsabilities.

Customer and Partner Experience Relationship Manager

Cisco

2012-7 - 2013-3 · 9 mos

Portugal

High Level Customer and Partner Engagement role, focused on trust and business relationships and profitability growth and based on World Class Vision, Strategy and Execution parameters, delivering must-have competitive advantages on aggressive markets.

GTMSS RM

Cisco

2012-1 - 2012-7 · 7 mos

Lisbon

Go-To-Market Shared Services Relationship Manager, an even more important Sales / Partner focus, to improve and grow partner trust, partnerships and business volume.

Worldwide Customer Operations Relationship Manager

Cisco

2008-10 - 2012-1 · 3 yrs 4 mos

Portugal

Advanced Customer Support operation specialist of the CSSO working in interoperability of different agents or single point of contact as needed or specified by every Customer; analyst of operational processes and improver of the best or erradicator of the worst processes, achieving and maintaining Operational Excellence and Superior Customer Satisfation - Great Service, Every Time.

Field Sales Relationship Manager

Cisco

2007-7 - 2008-10 · 1 yr 4 mos

Sales Support operation which aims at achieving 100% Customer Satisfation through interoperability of different agents or single point of contact as needed or specified by every Customer.

News Cast Translator

SIC

2002-1 - 2007-7 · 5 yrs 7 mos

Translating for subtitles and guides information received from other broadcast and news agencies (reuters, APTN, etc) in order to better inform the public. Also, subtitling all journalistic programs (60 minutes, etc) in order to be broadcasted on national television.