luis valdez-ramos

* Partner with CEOs, CMOs, and Directors on implementation of policies and systems in Arizona’s and Colorado’s hospitals and Urgent Cares. * Solely established new protocols and policies to appropriately communicate with Spanish speaking patients to remain compliant with federal laws. * Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards for 12 hospital facilities and 16 Urgent care facilities. * Ensure all processes are followed to achieve timely resolution of service and care related complaints and grievances, which may include review of patient records, escalation, adhering to applicable system guidelines and regulatory requirements

* Educate patients about patient financial responsibilities * Collect payment and reimburse overpayments adhering to the financial cash control policies & procedures * Verify patient identity to follow HIPAA protocols * Establish effective dialogue to defuse angry patients and family members * Provided excellent customer service and ensured patient satisfaction

Led and operated a new business to success ▪ Determined patterns within the market to devise a strategy to yield the highest revenue ▪ Managed day to day operations to maintain an efficient and effective work flow ▪ Evaluated production and budget reports ▪ Established policies and procedures to satisfy regulatory requirements per USDOT guidelines

* Built and managed high performing account teams – Hired qualified candidates to create teams that were effective and efficient in reaching the banking center’s established goals and managed them to their highest performance * Went out in the community to build a network of customers that led to a 1.2 million dollar investment for the branch * Performed data entry services regarding client accounts and transactions * Identified missed opportunities and found solutions for the future

* Collaborated with staff, patients, and families to ensure satisfaction and quality care * Acted as a liaison between Spanish speaking patients and staff * Supervised bed control to optimize admittance procedures * Answered telephone calls and ensured accuracy of information conveyed * Assembled charts and provided consents for nurses and providers * Diffuse and resolve various hostile guest situations while maintaining the balance between the interests of the company and patient satisfaction