Luis Santos

• Lead daily Accounts Payable (AP) and Accounts Receivable (AR) operations, ensuring accuracy, timeliness, and compliance across all financial activities. • Maintain and reconcile multiple corporate bank accounts, verifying deposits, transfers, and wire activity to ensure balance integrity. • Manage invoice processing, purchase order matching, and payment approvals using BirchStreet and ProfitSage. • Post daily journal entries for credit card settlements, EFTs, and wire deposits; reconcile postings against bank statements and income reports. • Oversee billing, collections, and chargeback investigations, coordinating documentation through Elavon and storing reports securely in SharePoint. • Prepare and distribute month-end financial statements, tax-exempt reports, and reconciliation summaries for leadership review. • Oversee tax-exempt documentation, credit memos, and payment verification processes to ensure audit readiness. • Collaborate with department heads to review P&L variances, improve internal controls, and implement cost optimization initiatives. • Train staff in financial procedures including invoice coding, credit applications, and revenue posting compliance.

Provide excellent, best in class service and support to our clients primarily through email, telephone and live chat. Develop an intimate knowledge of our guest needs and work towards building relationships to ensure a personal client experience and increase guest retention. Liaise with the operations team, assist with booking reservations, inventory orders, building requests (badges, tickets, work orders) and mail & packaging shipment. Proactively look for opportunities to drive reservations growth by identifying new leads for group bookings and VIP client opportunities. Utilize data and guest feedback to analyze guest service trends and recommend revised policies and processes to improve guest experience.

Conducted nightly audits of financial transactions, reconciled accounts, and prepared revenue reports for management. Monitored hotel occupancy and room availability to assist with front desk operations and maximize revenue. Managed overnight operations, coordinating with housekeeping, security, and maintenance teams to ensure smooth functioning. Processed guest check-ins and check-outs, resolving billing discrepancies and addressing late-night guest concerns. Ensured compliance with financial and operational policies, maintaining accuracy in reports and data entry.. Implemented process improvements to streamline nightly reporting and increase efficiency.