luis ortiz

* Experience with call center auto-dialing as well as manual calling systems to initiate customer contact and determine reason for delinquency. * Ability to evaluate customers' financial situations, determines reason for delinquency, and negotiates for total amount due. * Analyses complex financial transactions to determine errors or missing payments * Skip trace to locate customers and collect on their delinquent accounts. * Occasional work on special projects. * Demonstrated experience with using Hogan, Shaw, FDR, Emerald, ECaR, CACS, CARS, * May be responsible for collateral analysis. * Evaluates more complex issues to determine if needs to be escalated for further research. -Negotiation of long term repayment plan to keep customers current on their loans. -Responsible referring customers to seek treatment with home preservation.

* Experience with call center auto-dialing as well as manual calling systems to initiate customer contact and determine reason for delinquency. * Ability to evaluate customers' financial situations, determines reason for delinquency, and negotiates for total amount due in a respectful – customer service oriented manner. * Analyses complex financial transactions to determine errors or missing payments * Skip trace to locate customers and collect on their delinquent accounts. * Occasional work on special projects. * Demonstrated experience with using Hogan, Shaw, FDR, Emerald, ECaR, CACS. * May be responsible for collateral analysis. * Evaluates more complex issues to determine if needs to be escalated for further research. -Negotiation of long term repayment plan to keep customers current on their loans. -Responsible referring customers to seek treatment with home preservation.