Luis Mucave

I lead the strategic vision, growth, and operational execution of one of Angola’s leading mobile financial services platforms. My focus is on accelerating financial inclusion, driving digital payment adoption, and delivering secure, scalable fintech solutions that empower individuals and businesses across the country. Strategic Leadership: • Define and execute long-term corporate strategy aligned with shareholder objectives • Drive market expansion and digital financial inclusion initiatives • Identify new revenue streams and strategic partnerships Financial & Business Performance: • Oversee P&L management and financial sustainability • Lead capital allocation, investment decisions, and cost optimization • Deliver revenue growth, margin improvement, and market share expansion Regulatory & Governance Oversight: • Ensure compliance with financial regulations and central bank requirements • Maintain strong corporate governance standards • Manage board relations and strategic reporting Operational Excellence: • Oversee product development, digital innovation, and service reliability • Strengthen risk management, fraud prevention, and cybersecurity frameworks • Drive operational efficiency and scalable infrastructure

Lead the M-Pesa commercial area with a focus on the following segments and portfolios: - Corporate (Agents and Merchants) - Individual Consumer - Customer Value Management (CVM) - Remittance

EXCO Member Interim Head of Core, Digital & CVM - Overseing the Consumer Core & Digital Products - CVM -Remittance

Overseeing the execution of the strategy for the following portfolios: - Consumer Core & Digital - Customer Value Management - Remittance

Reporting to the Head of Core, CVM, and Digital, this role is responsible for executing the strategy to grow the business by leading the following activities: - Customer Acquisition - Customer Retention and Churn Reduction - Creating, designing, and overseeing the end-to-end delivery and lifecycle of all Core and Digital products - Developing campaigns to boost the adoption of products and services - Ensuring that we operate within and exceed our KPIs - Leading the remittances portfolio.

Reporting to the Manager of Product & Services, the following responsibilities focus on delivering products, services, and features that align with the organization's strategy: - Lead the ideation and development of products and services for both individual and corporate customers - Design products - Manage the product lifecycle - Drive growth for products and services - Enhance customer retention - Oversee the end-to-end delivery of new products to users

Responsible for ensuring the technical execution of the strategy by performing the following activities: - Configuring new products and services on the Core M-Pesa platform - Leading and resolving complaints for both individual and corporate customers - Tracking the performance of services - Establishing connections with the Group technical team and market team - Supporting the go-to-market initiatives for new products and services - Exploring new revenue opportunities based on the technical capabilities of the Core platform

Business Unit focuses on supporting the overall M-Pesa areas in the following sectors: - Second line individual and corporate complaints; - Training for first line support; - Engagement with Group complaints.

Focus on testing to ensure the quality, customer experience, and commercial expectations of all Vodacom and M-Pesa services and products that reach end users.