luis mendez

information systems engineer - senior

About

Experienced Senior level IT Professional specializing in mid to large scale projects for improving Server / PC productivity. * Project Management * Device Support * Implementation * Technical Documentation * Strong Coaching Skills * Ability to work independently Skills OS/Servers: Windows Vista/XP/7/8, Windows 2003/2008R2/2012 Server, Windows HyperV 2008/2012 Server, Microsoft Exchange 2003/2007, Blackberry Enterprise Server 4.6/5.0 Application: Office 2007/2010/2013, Office 365, Lotus Notes, PowerShell, Remedy & Service Now Help Desk software, Acronis Imaging software Networking: TCP/IP, HTTP(S), POP3, SMTP, DNS, DHCP, Data backup, DFS Replication Security: Firewall, Windows Active Directory Devices: Cisco Switches, Cisco Routers, Blackberry, IPhone, Android, Wireless Access Points

Country

united states

City

portland

Industry

information technology and services

Skill

windows server, active directory, windows 7, group policy, blackberry enterprise server, project management, routers, windows, windows vista, active directory experience, inventory management, powershell, windows remote desktop, acronis true image, vbscript, batch files, remote administration, virtual desktop, hardware virtualization, visual basic scripting, windows hyper v server, windows 2008, windows 2003

Experience

field support

computown

1992-7 - 1996-7 · 4 yrs 1 mo

Field Support rep for PC hardware issues.

information systems engineer - senior

city and county of san francisco

2017-6 - Present · 9 yrs 4 mos

it engineer

mission neighborhood centers, inc.

2010-7 - 2011-7 · 1 yr 1 mo

wireless devices administrator

charles schwab

2005-6 - 2009-10 · 4 yrs 5 mos

information technology consultant

mendez computer consulting services

1999-1 - 2007-9 · 8 yrs 9 mos

desktop support administrator

charles schwab

2000-1 - 2005-6 · 5 yrs 6 mos

it operations support administrator iii

san francisco unified school district

2016-1 - 2016-8 · 8 mos

it operations support administrator ii

city and county of san francisco

2011-9 - 2016-1 · 4 yrs 5 mos

system administrator

hewlett-packard

1996-6 - 1998-9 · 2 yrs 4 mos

Local Desktop Support for ATKearney office of 100+ Windows NT 4.0 workstations. The work also included some NT Server 4.0 maintanence, as well as NT 4.0 user account management.

response center engineer

endsight

2010-3 - 2010-6 · 4 mos

Response Center Engineer which included trouble ticket resolution, call handling, and technical documentation.   Received move/add/change requests and trouble tickets from clients regarding issues with Windows 2003/2008 Server, Exchange 2003/2007, SonicWall Firewall/SonicWall VPN client, Blackberry Enterprise Server 4.6/5.x, MX Logic Spam Filters, and Windows XP/Vista/7  Documented resolutions and updated configuration files for each client when necessary.

blackberry project manager

metropolitan transportation commission

2010-3 - 2010-3 · 1 mo

Blackberry Project Manager (2010) Blackberry Project Management which included creating technical documentation and analyzing data in order to increase user productivity with their devices. Led and developed action plan for upgrading the Blackberry Handheld Operating system for 82 users. Created and documented process for performing the upgrades according to the specifications of the client. Developed and created new IT Security policies for the Blackberry environment. Documented the entire process and provided client with information on how to apply the policies to the Blackberry devices. Created new Software Configurations for the Blackberry environment. Improved process for sending software Over the Air by adjusting current Application Control Polices. Documented the entire process for the client.

it operations support administrator iii at city and county of san francisco

city and county of san francisco

2016-9 - 2017-6 · 10 mos

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City & County of San Francisco employs more than 28,000 individuals in a diverse array of services such as maintaining city streets and parks, driving buses and cable cars, providing public health services, keeping the streets safe and firefighting.If you ever wondered what's it like to work for The City, check out our latest video.http://youtu.be/WXf9E_mAbJwFollow us on Twitter for featured jobs: @Work4sf Like us on Facebook at www.facebook.com/Work4SF