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Develops personal performance plans with Inbound Retention Representatives and provides on-going sales coaching, performance feedback, and quarterly performance plan reviews. Conducts real-time phone monitoring and coaching to Inbound Retention Representatives in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels. Interfaces with other internal sales and marketing groups to coordinate programs and adhere to distribution channel requirements. Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans. Leads and monitors activities of Inbound Retention Representatives to ensure effective performance.

Oversees, coordinates, and manages activities of assigned Technical Support staff including but not limited to attendance, performance, and development. Performs Quality Assurance Evaluations on direct reports. Develop and administers employee performance evaluations. Participates and partners with team leadership in all staffing activities. Assists with and/or develops communication for internal or external audiences. Identifies training needs for the team and assists in the associated planning activities. Acts as a mentor within the technical/billing team environment. Maintains adequate support coverage for organization. Assists with and/or develop process improvement for service delivery and support. Continuously coach Customer Account Executives (CAE) to success.

Investigating potential fraudulent activity – SIU examines suspicious claims closely for evidence of fraud. Cooperating with local, state, and federal law enforcement to pursue perpetrators of insurance fraud – SIU, working closely with NICB, frequently cooperates with the law enforcement community to help put fraud perpetrators out of business. Training claims associates to identify fraud – SIU educates GEICO's adjusters and examiners to look for "red flags", or indicators that fraud might be occurring. To effectively fight fraud, all of GEICO's claims associates need to be knowledgeable about the latest insurance fraud schemes.

Provide outstanding customer service and efficiently handle case files Interact directly with customers while working in a local drive-in location, a GEICO Auto Repair Xpress® shop or as a field adjuster Inspect and assess vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other natural disasters Estimate the cost of vehicle repairs, negotiate equitable settlements and issue payments

Waste Management is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. Waste Management tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.