luis gerena

Global account leader, experienced in driving sustainable growth for multiple Fortune 500 accounts in the Retail, Travel & Hospitality sector. Successful track record developing strategy, driving predictable execution, establishing lasting client relationships and building capable teams. Passionate about helping clients leverage technology to create an amazing customer experience.

Responsible for executing the business plan to position Xerox as the premier provider of enterprise solutions and services. Developing strong business relations with existing high profile clients. Working closely with top executive in determining the strategic direction of client services and business development teams.

LiveOps provides a best-in-class On-Demand Contact Center Platform, as well as Call Center Outsourcing Services through our network of over 20,000 independent at-home agents, to hundreds of companies in both direct response and enterprise markets. I am involved in the company's strategic planning with the LiveOps executive team. Responsible for identifying and pursuing new business opportunities and partnerships. Tasked with driving the growth of company's business model and execute sales strategies.

Responsible for communications and sales presentations to fortune 500 senior level executives and securing multimillion-dollar accounts. Collaborated with international external partners and internal USA departments.

Arise Virtual Solutions Incorporated (formerly Willow CSN) is an award-winning, rapidly growing network that is "changing the way America works." Willow has established a pool of professionally trained, independent incorporated contractor representatives working from their own home-based offices. The unique virtual nature of the Arise Certified Professionals is designed to provide highly qualified, motivated agents.

Reported to the Senior Vice President of Sales. Responsible for the restructuring of the entire call center operation. This entailed selecting all hardware and software including the ACD system, hiring the staff from representatives to the senior management team, as well as designing the call center. Created the scripts, training manuals, quality control process, personnel guidelines, and implemented an automated trouble resolution team.

Responsible for all aspects of a 24/7 inbound and outbound multi-cultural/ international center, including personnel evaluation and development, and creating sales plans and incentive programs to exceed revenue objectives. Accountable for all financials, contribution margin, and budget control in a high-volume telephone environment.